Krystine Auguste646-842-1564 ~ kauguste99@gmail.com ~ Tampa, FL EDUCATION Google Project Management Completion: May 2022Florida State University, Tallahassee FL Bachelor of Arts, Hospitality and Tourism Management Graduated: December 2018Minor: Hospitality Entrepreneurship; Certification: SERVESAFE – hospitality and food services; Customer Care PROFESSIONAL EXPERIENCEASSISTANT GENERAL MANAGER January 2019 – June 2021Drury Inn and Suites, Columbus OHEnsured the hotel met and maintained all company expectations in regard to Quality, Service, Profit, and TeamworkProvide Plus +1 Service to 200+ guests daily; Handled guest and team member relations via outreach support Demonstrated leadership through professionalism and setting the standard by following company procedures Schedule team members and approved payroll; Managed front desk operations as well as Food and BeverageAnalyze Profit and Loss Statements and assist with creating a monthly budget – Examine S.T.A.R. reports FRONT DESK AGENT October 2017- May 2018Hilton Garden Inn, Tallahassee, FLResponded appropriately to guest requests and implemented appropriate service recovery guidelines Demonstrated leadership by delegation, creation, and implementation; Remained current on brand, wellnessUtilized guest feedback to build relationships with guests, and drives continuous improvement SALES ASSOCIATE November 2013 – June 2017Marshalls, Wesley Chapel, FL; Tallahassee, FLCoached, developed, and motivated team of reps to become achievers and sale leads – increasing revenueShared in best practices related to finance, accountability, store/brand knowledge, crisis management Held team accountable to ensue that products, policies and pricing were communicated clearly and accurately PROFESSIONAL INTERNSHIPSRECREATION INTERN June 2018 – August 2018Ritz-Carlton, Amelia Island, FLRecruited, hired, trained, scheduled, supervised, evaluated, and submitted payroll for in assigned programs Provided leadership for work groups and conducted regular meetings; Scheduled, planned, marketed and implemented recreational activities for 500+ participation and satisfaction; Reserve appropriate facilitiesEXECUTIVE TEAM LEAD INTERN- HUMAN RESOURCES June 2017 – August 2017Target, Tallahassee, FL Facilitated 40 new-hire interviews and training sessions via seasonal team workers and recruitment support Managed payroll for up to 200 hourly team workers; Developed and experienced management, operational MOCK INTERVIEW MENTOR January 2017-May 2017Florida State University – Career Center, Tallahassee FL Prepared 50+ students each semester for their professional interviews both technical and behavioral Provided effective feedback on how to properly conduct oneself in an interview, utilizing recording software LEADERSHIP INVOLVMENT MEMBERSHIP BOARD; PROGRAM DIRECTOR January 2017- May 2018National Council of Negro Women Maintained applications and records of over 100 members throughout the academic year, reporting updates Implemented programs to promote sisterhood, community service, and professional development, 20+ hours weeklySTUDENT ACTIVITIES CENTER LIAISON; VICE CHAIR March 2016 – May 2018The Oglesby Union Board Allocated 30+ reservation rooms and retail space in the Student Union for student activity and professional selling Assist the Chair in all operations including: marketing, event management, crisis services, outreach SKILLSComputer: Microsoft Office Programs; Google Suite; Virtual Communication Software; Social MediaAdditional: DEI; Leadership Management; Professional Development; Facilitation; Small-Scale Event Management
