COVER LETTER & OBJECTIVETo whomever has been charged with reading the vast array of cover letters and resumes,My name is Kyle Neugin. I have been around hospitality all my life; having grown up cooking and hosting with my grandmother. I have a passion for ensuring that people enjoy coming into my home, eating the food I’ve cooked, drinking the drinks that I’ve crafted and watching the terrible series finale of Game of Thrones or playing a highly inappropriate game of Cards Against Humanity. I feel the same sense of responsibility to the guests that come into the bar or restaurant I work. I work where I work because I believe in the food/drink/atmosphere as such: “welcome to my home” will always be my approach to hospitality.I’ve been in the industry for around 7 years. I have been apart of the opening staff of 4 restaurants and was in charge of training and managing 3 of those. I’ve written training manuals for 2 companies and I am fairly adequate at implementing training programs -through comprehensive teaching as well as leading by example. I’m a fantastic server and a knowledgeable bartender and I can likely sell you the shoes on your feet.I’ve been managing since I was in high school as a stage manager with 8 productions, including being the youngest stage manager of a full length production of Angels in America (it was a 7 hour production, working under a professional director) my freshman year of college. I was shift supervisor at 16 at the local Quiznos and was offered AGM of the first restaurant I worked at. I have a knack for leading that has given me the opportunity to coach debate, to help a company train its opening staff members of two of its ventures, to manage 3 restaurants, and take on bar managing AGM responsibilities. I also have an obsession with knowing everything I can at a particular job in order to be able to be useful in any way. Be it payroll or the POS being used, I sit and teach myself everything I can in order to better myself in my current position.I am looking to be challenged and grow in my career. Ideally I am looking for an General or Assistant General Manager position in a company that is looking for someone that will put in the work and will care more than enough about the product given, the service received, and the experience that will bring your guests back.EXPERIENCETIME OUT MARKET – BOSTON March 2019-June 2019MARKET MANAGERTasked with brainstorming and writing standard operating procedures for a unique 23,000ft2 , 15 restaurant, 2 bar food hall (everything from ICE procedures to training schedules).Find, recruit, interview local talent Responsible for the POS unique to Time Out Market called TevalisMASA TEQUILA BAR AND LATIN KITCHEN February 2018-February 2019BARTENDER/SERVERBartend and work with service staff and vendors to provide high-quality dining experiences for our. Maintain inventory and work closely with General Manage to ensure purchase and sales create maximum profit for the restaurant. Exude a positive and professional attitude, even in fast-paced, busy, and stressful situations. Serve as an empathetic listener to both staff and guestsBOSTON NIGHTLIFE VENTURES / CHEF BILL BRODSKY 2012-2014/2016-2018CITY LANDING September 2012-June 2014 HOURLY SUPERVISOR / FOH STAFF TRAININGFirst restaurant job, started at a server assistant/food. As such; wrote and implemented assistant, runner, and host training; as well as, standards of operations regarding those roles.Promoted to server after recruiting and training 5 hires to fill the void. As a server, I maintained the highest sales for all staff for majority of my tenure.Worked closely with Chef/Owner to write and implemented server and bartender training schedules; as well as, standards of operations regards those rolesBriefly operated at hourly floor manager before moving away.SOUTHERN KIN COOKHOUSE June 2016-July 2017HOURLY SUPERVISOR / FOH STAFF TRAINING & HROversaw and participated in the hiring, training, supervision, coaching, and evaluation of all staff. Create protocol and operation standards for all servers, bartenders, food runners, assistants, and expeditors.Establish positive relationships with General Manager, Kitchen Management, and vendors. Assisted with weekly scheduling for all front of house staff.Maintained highest sales for all staff for majority of tenure.CERTIFIED MEATBALL COMPANY July 2017-February 2018RESTAURANT AND BAR MANAGER / ACTING AGMOversee and participate in the hiring, training, supervision, coaching, and evaluation of all staff. Create weekly schedule and payroll for the staff.Maintain positive and professional relations with vendors. Conducted and led pre-shift meetings with all staff. Made decisions and take actions in the moment using prior experience and good judgment in the midst of stressful and/or busy situations. Lead by example and maintain high expectations for service, grooming, and customer interactionEDUCATIONCentral Community College – Hastings, NE ‘13-‘15Associates Degree In BiochemistryEmerson College – Boston, MA. 2011-2013Bachelors Degree in Theatre Education SKILLSOrganized, Big Vision Thinking, Waiting, Bussing, Bar backing, Conversational French, Licensed Driver, Member of the Cherokee Tribe, Doctor Who Fanatic. Career oriented, P&L monitoring, Red Cross Educator, Payroll, Toast, POSiTouch, Aloha, Micros, Microsoft Office, Google suite, Hotschedules, 40-60 person staff management, Indeed employer, Culinary Agents employer, Boston Chefs employer, Massachusetts Health and safety codes, HR and Employee OnboardingCERTIFICATIONSTIPs – May 2019 Crowd Control Manager – May 2019ServSafe Food Handler – May 2019 CPR – May 2019ServSafe Allergen Awareness – 2019PROFESSIONAL REFERENCESChef Kathryn McCourtEXECUTIVE CHEF – SouthernKin Cookhouse / Certified Meatball / SOUS CHEF – City Landing+1 (401) 374-971Michael MorettiASSISTANT GENERAL MANAGER – Certified Meatball Co / SouthernKin Cookhouse (617) 817-8742Danielle DaigleASSISTANT GENERAL MANAGER – Southern Kin Cookhouse / GENERAL MANAGER – The Tap Trail House(207) 521-4344 HYPERLINK “http://linkedin.com/in/danielledaigle” http://linkedin.com/in/danielledaiglePERSONAL REFERENCESChristopher MartinDIRECTOR OF FINE ARTS – Westborough Public Schools+1 (617) 462-2597
