Laidy Sanchez
Salt Lake City, UT 84120
laidylynmalagno@yahoo.com
801-232-3280
Experienced individual with solid background in food service and history tackling various tasks to
support team. Quality-driven expert with extensive knowledge of hospitality etiquette. Successful at
offering speedy assistance to maximize customer satisfaction.
Authorized to work in the US for any employer
Work Experience
Restaurant Supervisor/Server
Skewered Thai – Salt Lake City, UT
June 2016 to Present
• Performs a wide variety of restaurant duties to include all types of food prep work, serving, clean up
and cashiering.
• Continuously improves the quality of provided services.
• Assist in directing a high quality, cost effective kitchen and food preparation operation.
• Performs various inventory control duties.
• Maintains or approves various administrative materials such as time sheets, payroll matters, personnel
and accounting materials, safety records and all other forms.
• Address the customer’s complaints and handles it very well.
• Communicated effectively with patrons to establish preferences and dietary restrictions and make
food and beverage recommendations.
• Circulated within assigned areas to asses and address customer needs, effectively prioritizing tasks
during peak hours.
• Completed thorough and accurate opening and closing duties to facilitate smooth restaurant
operations.
Management Trainee, Intern
Grand America Hotels and Resorts – Salt Lake City, UT
May 2015 to April 2016
• Assisted with administrative tasks to better understand industry processes.
• Cross-trained in every store role to maximize operational knowledge.
• Worked alongside senior team members to learn all related jobs tasks and roles.
• Met with customers to discuss options for selection of products and services.
• Replenished office inventory, removed trash, and delivered files to employees to maintain organized
workplace.
• Aided compilation of employee performance reviews to identify areas for training , provide feedback
and set goals for improvement.
Lobby Lounge Manager Assistant
Jumeirah Zabeel Saray – Dubai, AE
July 2013 to March 2015
• Work closely with the manager to identify and resolve performance issues/opportunities of the team
members as they arise
• Supervises all hourly staff and Seasonal Supervisory staff, provides work direction, performance
reviews, and coaching the team.
• Assist in scheduling staff, voids/closing comps, liquor pulls and cutting staffing levels.
• Performs any duties requested by management to ensure the effective and efficient dining operations.
• Completed thorough and accurate opening and closing duties to facilitate smooth restaurant
operations.
• Answered phone inquiries to schedule and confirm reservations, record take out orders and respond
to service questions.
Education
Bachelor of Science in Tourism Management
Lyceum of the Philippines University- Batangas – Batangas, Philippines
June 2006 to March 2011
Skills
•Dining customer service•Liquor, wine and food service•Point of Sale (POS) system operations•Special dietary requirements•Effective customer upselling•Safe food handling•Food safety understanding•Customer Relationship Management
Certifications and Licenses
Management Trainee
May 2015 to April 2016
Management Trainee in Grand America Hotels and Resorts, Salt Lake City, Utah USA
J-1 Internship
July 2011 to July 2012
J1- Internship in Four Points by Sheraton, Miami Beach, Florida USA
Hospitality Industry Practicum
July 2010 to January 2011
Hospitality Industry Practicum in Grand Mercure Roxy Hotel in Singapore, Singapore
Food Handler Certification
Additional Information
Utah Food Handlers Permit- November 2021
State of Utah Alcohol Permit- November 2021