Larry D. Williams13215 Wood ClimbSan Antonio, TX 78233210-305-2932Larrydwilliams77@yahoo.com62865146734Career ProfileA candidate offering a work stream of experience culminating into leadership/management roles, including 12+ years in customer service, sales, finance, banking and entertainment – Training and development of co-workers individually and the classroom setting – Utilize online training courses and on the job training manuals to enhance my development with various office (Microsoft Office) and technical software (Project Manager, Visio) and applications. The credentials and proficiencies displayed assist in the overall goal of becoming an executive level manager or leader in Learning and Development.Professional ExperienceSantikos Entertainment – San Antonio, TX July 2019 – CurrentSantikos Entertainment (formerly Santikos Theatres) is a movie theater and entertainment center chain based in San Antonio, Texas, USA. Santikos Entertainment is a for-profit company that exists for the sole purpose of giving back to non-profits in the San Antonio area in the form of donations, sponsorships, grants and programming that educate, cure, support and otherwise enhance the lives of the local community.Assistant General Manager Managed Top 5 theatre with average attendance of 1.2 million and Top 2 theatre in the circuitDeveloped complex and aggressive scheduling to compete with area competitors.Managed up to 50 direct reports including staff, supervisors, and management.Implemented quality standards to achieve perfect scores on “secret shopper” reports.Implemented training procedures for all incoming staff.Maintained all business aspects including human resources, profit and loss, marketing and trending, inventory management, and building maintenance.American Multi-Cinema (AMC) Theatres – Houston, TXAugust 2017 – July 2019AMC Theatres is an American movie theater chain that is the largest movie theater chain in the world, and also the largest in the United States, with 2,200 screens in 244 theatres in Europe and over 8,200 screens in 661 theatres in the United States. Senior Manager – Gulf Pointe 30 with IMAX and DolbyManaged 30 screen theatre house that has an annual average attendance of 1 million people and top 5 revenue in the circuit.Developed complex and aggressive scheduling to compete with area competitors.Managed up to 50 direct reports including staff, supervisors, and management.Implemented quality standards to achieve perfect scores on “secret shopper” reports.Implemented training procedures for all incoming staff.Maintained all business aspects including human resources, profit and loss, marketing and trending, inventory management, and building maintenance.Titlemax – Austin, TexasNovember 2015 – March 2017 TitleMax, Inc. is a privately title lending business based in Savannah, Georgia. The company has more than 1150 stores in eighteen states. TitleMax serves individuals who generally have limited access to consumer credit from banks, thrift institutions, credit card lender and other traditional sources of consumer credit. TitleMax offers a title loan product which allows customers to meet their liquidity needs by borrowing against the value of their vehicles while retaining use of their vehicle during the term of the loanGeneral Manager – Various StoresManage stores with an average annual income of $250k – $1.2m.Mentor and train incoming associates and Assistant Managers on Titlemax processes to maximize their potential.Maintain company monthly standards for income and credit/collection standards.Manage site growth and store profitability through customer relationship development, community involvement, marketing and building new business sources.Monitor all knowledge of all relevant company policies and procedures and state and federal laws and requirements. Maintain all aspects of the business including human resources, profit and loss, trending, operating expenses, and file management.Assist in underwriting of loans for vehicles by accurately determine loan values based off of a comprehensive vehicle appraisal.Robert Half International – San Antonio, TexasJanuary 2015 – October 2015Robert Half International is an American human resource consulting firm based in Menlo Park, California. It is a member of the S&P 500, credited as being the world’s first and largest accounting and finance staffing firm with over 400 locations worldwide. In 2012, the company was ranked first in the temporary help industry on Fortune magazine’s list of World’s Most Admired Companies, and 9th by staffing revenue.Home Equity Loan Processor – Randolph Brooks Federal Credit Union (July 2015-Present)Process home equity loans in accordance with credit union guidelinesUtilized underwriting specifications for approval or disapproval of loan applications, reviewing income and employment, and using checklists to determine if file is ready to closePrepare the required disclosures members are required to receive in order to do a loanOrdered required services from vendors such as flood determination, title searches, and appraisalsClear issues that may appear on commitments and appraisalsLoan Servicing Specialist – Wells Fargo Home Mortgage (January 2015-July 2015)Appointed as lead / assistant on a pilot program for interest rate amendments.Developed and assisted in implementing a manual to train processors how to process files.Trained 20 processors (new/seasoned) on processes and procedures.Managed a pipeline of 15 files on a daily basis.Assisted Project Managers / VP with daily program updates and answered questions from Mortgage Consultants regarding loan status.AT&T – San Antonio, TexasDecember 2013 – January 2015AT&T Inc. is an American multinational telecommunications corporation, the second largest provider of mobile telephone and the largest provider of fixed telephone in the United States, and also provides broadband subscription television services. Premises Technician – UVerseProvided broadband services for television and internet to customers.Installed and repaired fiber and cable wiring for AT&T services.Educated customers on how the services operated.Offered customers with the opportunity to enhance their services with cross selling / upselling.Managed schedule and time while adhering to company standards.Wells Fargo Home Mortgage – San Antonio, TexasAugust 2012 – November 2013 Mortgage Processor (LO) / Loan Document Specialist – OriginationsManaged a pipeline (15-50 files) on a daily basis.Assisted mortgage consultants obtaining required documentation from current or potential borrowers.Provided answers to questions regarding processes in FHA, VA, and Conventional Loans.Maintained a closing average of 15-20 files per monthUtilized underwriting specifications for approval or disapproval of loan applications, reviewing income and employment, and using checklists to determine if file is ready to closeOrdered required services from vendors such as flood determination, title searches, and appraisalsRAC Acceptance – Houston, TexasJune 2011 – August 2012RAC Acceptance (Rent-A-Center Acceptance) partners with a large variety of furniture, appliance and other retailers to allow customers to shop with confidence without needing credit and have flexible payment plans available.Multi-Unit Store Manager / Sales Manager – Mattresses for LessManaged a site in store plant with an average yearly income of $2M.Trained incoming associates on RAC process to be filtered to all district stores.Maintained company monthly standards for income and credit/collection standards.Managed site growth by merging 5 stores of Mattresses for Less (multi-unit operation) within the RAC program.Implemented a cross-selling method with the salesforce raising profits for RAC and increasing sales.Maintained all aspects of the business including human resources, profit and loss, marketing and trending, inventory management, and file management.Santikos Theatres – San Antonio, TexasNovember 2006 – December 2008Santikos Theatres is a movie theater chain based in San Antonio, Texas and remains the only locally-owned and operated theatre circuit in South Texas which proudly continues its tradition of customer service, community relations and superior cinematic presentation. General Manager – Bijou Cinema & BistroManaged 8 screen theatre house showing art and independent films catering to diverse crowds.Co-managed theatre restaurant area dealing with food prep and menu selection.Managed 20 direct reports including staff, supervisors, and senior management.Implemented quality standards to achieve perfect scores on “secret shopper” reports.Implemented training procedures for all incoming staff.Maintained all business aspects including human resources, profit and loss, marketing and trending, inventory management, and building maintenance.Washington Mutual – San Antonio, TexasFebruary 2003 – June 2004Washington Mutual, Inc. was a savings bank holding company and the former owner of Washington Mutual Bank, which was the United States’ largest savings and loan association.Loan Servicing Manager – CashieringDeveloped and implemented training manual to train payment processors how to process checks.Facilitated 3 training classes in a classroom setting. Managed 20 direct reports in a call center environment including team lead, supervisors, and processors.Implemented quality standards to achieve monthly bonuses and award recognition.Maintained all business aspects including payment processing, general ledger, call center management, forecasting, training and development.Regal Cinemas – San Antonio, TexasMay 1997 – March 2001Regal Entertainment Group (REG) is an American movie theater chain headquartered in Knoxville, Tennessee. Regal operates the largest and most geographically diverse theater circuit in the United States, consisting of 7,334 screens in 588 locations in 44 states along with Guam, Saipan, American Samoa, Grand Cayman, and the District of Columbia.Assistant Manager – Multiple TheatresManaged 20 direct reports including staff, projection managers and supervisors.Implemented quality standards to achieve perfect scores on “secret shopper” reports.Implemented training procedures for all incoming staff.Maintained all business aspects including human resources, profit and loss, and marketing and trending, inventory management.Assisted General Manager scheduling employees and film times.Honors & TrainingWells Fargo Home MortgageProfessional Development Series Participant – Panel Interviewing – 2015Professional Development Series Participant – Foxhole Story (Introduce Yourself) – 2015Professional Development Series Participant – Be Coachable – 2015LIS / MSP Loan Processing System Training – Baltimore, MD – 2012CORE Loan Processing System Training – Denver, Colorado – 2013RAC Acceptance3rd Highest grossing store in Region for Fiscal Year 2012District Store of the Month – 2012Acquired Multi-unit stores – 2012Santikos TheatresHighest Per Capita (3 quarters) – 2007Promotion to General Manager – 2007EducationUniversity of Texas – San AntonioCurrently pursuing a Bachelor of Arts in Business Administration
