Lewisville, TX 75077 lroler@gmail.com 239-691-7707 (C)PROFESSIONAL SUMMARYFacilities management professional with comprehensive supervisory, team leadership, and customer service delivery experience for client accounts, facilities, events, and operations. Adept at translating strategic goals into achievable team tasks. Proven track record of implementing innovative processes that retain and grow satisfied clients, generate revenue, and cut costs.SKILLSHard & Soft Facilities Management Project ManagementProgram and Event ManagementAccount ManagementComputerized maintenance management systems (CMMS)Inventory ManagementPreventative MaintenanceSafety and Security programsCounseling, Coaching, and TrainingPrograms and EventsBudget Administration Vendor ContractsCustomer relationship management systems (CRM)Client RelationsProcess ImprovementsLogisticsMicrosoft Office SuitEXPERIENCEBerry Appleman & LeidenRichardson, TXFacilities Supervisor2021 – presentManages facilities and office services teams in Dallas, TX, Boston, MA, and McLean, VA. Oversees shipping and receiving, office supplies and inventory, shredding services, vending services, coffee and food services, conference room setup, weekly and annual company programs and events, office space assignments, furniture and fixtures, and badge administration.Acts as liaison and coordinates work with property management teams and other service providers.Supports special projects including office renovations and moves.Provides orientation and first day training for all new company employees.Serves as ambassador and coach for employee performance and professional development programs.J. Spargo & Associates Fairfax, VA Account Manager2016–2019 Coordinated facilities services with general services contractors, convention center facilities, hotels, and other vendors involved in exposition operations. Managed portfolio of international trade shows and meetings for three healthcare association contracts. Created and managed floor plans of up to 85,000 sq. ft. to produce optimal brand placement while ensuring traffic flow needs, safety standards, and facility rules and regulations are met. Conducted research on industry, demographics, news, and competing events to identify suitable prospects, resources, pricing, solutions, and strategies to facilitate growth. Traveled to domestic and international conferences for site inspections, onsite sales, marketing, logistics, and operations coordination.Ensured A/R and contract understanding and enforcement. Produced weekly sales, budget, and pipeline reports. Consumer Federation of AmericaWashington, DC Project Manager2014–2016 Maintained multiple databases, analyzed metrics, and prepared reports, ensuring data integrity and quality control. Conducted quarterly meetings with DOD, military leadership, and corporate partners to ensure the support and satisfaction of all stakeholders. Formulated multi-channel communications plans and content that included videos, endorsements, email marketing, presentations, webinars, reports, blogs, newsletters, and social media. Provided budgeting, budget forecasting, financial statement analysis, and tax preparation services. Susan G. Komen Southwest FloridaBonita Springs, FL Special Events Manager2011–2012Spearheaded Race for the Cure planning, operations, logistics, and budget, generating $1M in donations. Supervised up to 500 volunteers, staff, and interns to execute programs and events of up to 10,000 attendees and 1.5M sq. ft. event sites. Managed donation tracking, fund reconciliation, accounting records, event registration processes, communications campaigns, social media, and website content. City of Fort Myers, IMAG History and Science CenterFort Myers, FL Operations Coordinator2009–2010Managed custodial and maintenance staff, volunteers, and interns for facility operations: cleaning, repairs, preventative maintenance, HVAC, plumbing, electrical, grounds, exhibit design, building projects, and events. Designed, constructed, and directed rigorous facility environmental controls for 170,000 sq. ft. of indoor and outdoor exhibits, animal habitats, theater, and event space to ensure essential lighting, temperature, humidity, water filtration and quality, safety, and security. Initiated and accomplished industry best practices and advances in exhibits care, equipment maintenance, facility and exhibit design, and recordkeeping to meet professional and industry standards, contributing to a 50% increase in positive guest experience survey results. Wiginton Fire SystemsFort Myers, FLInspections Coordinator2007–2009Planned and monitored inspection schedules, driver routes, and work orders for fire protection services. Coordinated service contracts, billing, expense reports, construction project closeouts, vehicle maintenance, and travel arrangements. Wrote detailed repair estimates, proposals, and sales and construction contracts. Launched contract and billing analysis; identified and corrected $35K in unbilled services, and implemented new processes to ensure contractual accounts receivables were met. Saved $20K in time and transportation costs, improved on-time inspection completion by 25%, and identified and corrected client information gaps through project management planning techniques. Sundial Beach ResortSanibel, FL Assistant Director of Housekeeping2003–2005Led 75-member appearance care and laundry team for 33-acre property with 400 guest suites. Responsible for hiring, payroll, training, and staff development.Coordinated purchasing and budget administration, consistently maintaining expenses under budget.Used CMMS to schedule, monitor, and report on cleaning, inspection, and maintenance processes.Implemented inventory cost control measures and redesigned supply areas to ensure sufficient supply levels. Assisted in the management, planning, and implementation of $3M post-hurricane restoration, construction, and inspection project, ensuring re-opening occurred on time and with minimal operational disruption. Transportation Security AdministrationFort Myers, FLSupervisory Transportation Security Officer2002–2003Supervised, trained, scheduled, and evaluated up to 60 federal employees for checkpoint, gate, and baggage screening operations. Inspected facilities and public areas to ensure compliance, safety, and security. Drafted workforce guidance for veteran’s preference, benefits, payroll processes, records management systems, personnel files, and Workers’ Compensation. Designed, created, and implemented database application for personnel data and standardized reports, training senior management on use, maintenance, and running reports. EDUCATIONMaster of Public Administration, Florida Gulf Coast UniversityBachelor of Science, Hospitality and Tourism Management, Purdue UniversityCERTIFICATIONSFacility Management Professional?™, International Facility Management AssociationAccredited Financial Counselor®, Association for Financial Counseling & Planning AssociationPROFESSIONAL MEMBERSHIPSInternational Facility Management Association (IFMA)
