Laura Zaik5535 Wood Climb St., San Antonio, Tx 78233 | C: 210-415-2371 | Laurazaik@yahoo.comSUMMARYEnthusiastic and honest individual with a great work ethic who genuinely enjoys learning new objectives and tackling challenges in diverse environments. Seeking a professional position that will allow me to utilize and strengthen my strong detailed oriented, organization, computer and communication skills. SKILLS10-key 45-50 WPMMicrosoft Office applicationsprocess invoicescreate lesson plansMarketingSupervising employeesrecord keepingUpdating filesCreate spreadsheetscalculate and file quarterly taxesAnswer multiple phone linesAccounts payableAccounts Receivablescheduling appointmentsPayroll ProcessingBillingCall centerClarify invoicesclerical dutiesschedule conferencesAutomated LogicSwisslog/Translogicreview contractsGreet clients & customerhelp plan special eventsFaxingEXPERIENCE 6/ 2019 – Present Office Manager Plant Operations / Interim Admin Assistant for Administration TeamProviding administrative assistance, such as writing and editing emails, drafting memos and preparing communications on the executive’s behalfMaintaining comprehensive and accurate corporate records, documents and reportsPerforming minor accounting and bookkeeping dutiesOrganizing meetings, including scheduling, sending reminders and organizing catering when necessaryAnswering incoming phone calls in a polite and professional manner and accurately taking messagesWelcoming visitors and identifying the purpose of their visit before directing them to the appropriate departmentManaging the executive’s day-to-day calendar, including making appointments and prioritizing the most sensitive mattersCoordinating travel arrangements and create trip itinerariesUsing various software, including word processing, spreadsheets, and presentation software to prepare reports and/or special projectsResponsible for ensuring daily office operations & procedures are organized and controlledOversee, allocate and prioritize staff accordingly; depending on job/patient safety issuePrioritize the maintenance and repairs; delegate staff as neededCoordinate work performed by outside vendorsHelp create and maintain a pleasant work environment, to ensure high level of effectiveness, communication and safety Manage relationships with vendors and service providers, ensuring that invoices are correct and being processed in a timely mannerAssist staff with on call schedules and time-off requestsWork with the Director and CFO to maintain a budgetCompile reports that show work load vs. materialsCompile several monthly reports including; budgetary reports for AP, water usage for SAWS, and material reports for CS.Plan and coordinate all installations (HVAC, Plumbing, Life Safety etc) and refurbishmentsEnsure efficient repair schedules and review estimatesDesigned, Set up, maintain and organized department’s files and informationProvide visitors badge and general support to visitorsReceive Quotes/estimates from contractors and Create Purchase Requisitions and communicate with contractors to schedule jobsSchedule monthly, quarterly & annual maintenance on machines/equipmentAssist staff in locating parts, supplies and materials; ensure orders are placed7/2018 – 6/2019Secretary AdministrativeNortheast Baptist Hospital – San Antonio, TXResponsible for ensuring daily office operations & procedures are organized and controlledOversee, allocate and prioritize staff accordingly; depending on job/patient safety issuePrioritize the maintenance and repairs; delegate staff as neededCoordinate work performed by outside vendorsHelp create and maintain a pleasant work environment, to ensure high level of effectiveness, communication and safety Manage relationships with vendors and service providers, ensuring that invoices are correct and being processed in a timely mannerAssist staff with on call schedules and time-off requestsWork with the Director and CFO to maintain a budgetMaintain the Directors calendar; schedule meetings, organize events and Compile reports that show work load vs. materialsCompile several monthly reports including; budgetary reports for AP, water usage for SAWS, and material reports for CS.Plan and coordinate all installations (HVAC, Plumbing, etc) and refurbishmentsEnsure efficient repair schedules and review estimatesDesigned, Set up, maintain and organized department’s files and informationProvide visitors badge and general support to visitorsReceive Quotes/estimates from contractors and Create Purchase Requisitions and communicate with contractors to schedule jobsSchedule monthly, quarterly & annual maintenance on machines/equipmentAssist staff in locating parts, supplies and materials; ensure orders are placed6/2007 to CurrentOffice ManagerAll Blue PoolsKeeping up to date customer files, creating spreadsheets, scheduling appointments.Manage and support staff’s needs; schedule jobs and delegate to employeesSchedule meetings, manage the databasesAssist in hiring staff, oversee payrollMarketing, quarterly tax reports, keeping records, ordering supplies.3/2008 to 5/2012Office AssistantC & C Erection, Inc. – San Antonio, TXPerform record keeping, and basic payroll processing using customer service concepts to compute wage and overtime payments, calculate and record payroll deductions, set up new hires, process requests for offline payments, and process terminations.Ensure staff is reporting to job site and job is on schedule.Maintain schedule for employees and rearrange staff needed at each job siteVerify and monitor time for all employees; administer payroll, distribute checksWork with the Union to ensure the employees fees, dues and training hours are all up to dateOperate departmental equipment to process payroll and run reports which may include leave and earning statements, financial statements, and miscellaneous payroll reporting data.Established procedures, responsibilities may include routine, minor corrections to documents ensuring accuracy and completeness of information.Payroll, collect and distribute mail, Union Reports, Gas Reports, Faxing, Answer phones, Filing Pay Applications, calculation Extra work orders, requesting Insurance information for each job, Distributing Paychecks, work with Microsoft Excel and Word on a daily basis.Get packages ready for mail.Create spreadsheets.9/2006 to 3/2008Customer Service Supervisor RepUnited Health Group – San Antonio, TXAssist in training new employees, ensure they understand and comply with standards, objectives and policies.Answer agent questions regarding talking points and difficult callsHelp to identify problems with every day operations and implement new ideas Respond and assist with customer questions and complaints; trouble shootCall center environment, taking call from customers to verify benefitsAssist Providers with benefit questions and verify coverage Assist healthcare facilities with billing, coverage information and patient benefit informationUse of Microsoft Excel and Publisher, faxing, creating spreadsheets.Discussing claims with providers/members & submitting information to correct departments.8/01 to 12/03Office AssistantEileen Willis – Keller Williams RealtyCreated a filing system for clients and brokersScheduled meetings, home showings and closing datesDraw up and review closing documentsReviewing Contracts for errors and faxing completed contracts to clientMarketing – creating post cards to send to potential clients Working with Mortgage companies and other agents5/1999 to 7/2001Customer Service Rep – Sales AssistantParrish and Co, Inc. – San Antonio, TXReport to job sites as needed to ensure that the installs were running smoothly and staff was on schedule to complete the jobDelegate install and repair jobs to staff and prioritize as needed to complete building of home.Worked with several departments to schedule and coordinate installation and service requests.Work directly with clients in the show room , Schedule appointments for sales teamResearch material for monthly safety meetings per OSHA and present to entire staffPresented a plan to owners of company to start a Sales Assistant position within the company.Answering multiple phone lines, taking messages and transferring calls to correct departmentReceiving invoices and imputing data into correct department Assemble invoices to complete payments, review invoices for accuracy, and maintain copies for files.Verify and calculate totals on invoices.6/1997 to 5/1999Office AssistantAlamo Controls – San Antonio, TXAssist with delegating jobs to employees as needed Verify time cards, process and ready for payrollAccounts Payable and Accounts ReceivableQuick books, answering several phone lines, keeping books, filing, faxing & errands.Keeping inventory of supplies and ordering as neededReconcile payable and receivable reports to confirm they are accurate.Calculate, post business transactions, process invoices, verify financial data for use in maintaining accounts payable records, and provide other clerical support necessary to pay the obligations of the organization.Assemble invoices to complete payments, review invoices for accuracy, and maintain copies for files.Verify and calculate totals on invoices.Clarify any questionable invoice items.07/12 to 6/18Teacher AssistantSt. Mark’s Preschool – San Antonio, TXImplement activities and special events that meet the physical, social, emotional and cognitive needs of children and youth.Assist children and youth with special projects, homework and life skills.Establish a program environment that sustains participant interest and promotes positive interactions with other children, youth and adults.Helps prepare, arrange, and maintain indoor and outdoor activity areas and materials to accommodate daily skills.Prepares and implements program options for children and youth with special requirements.Develop and implement schedules and plans.Demonstrate, instruct, lead and facilitate planned and spontaneous program activities.Interact with children and youth using approved child guidance and youth development techniques.Interact professionally with staff members, parents, supervisors and volunteers.Participate in conferences with parents and staff.Assist in everyday activities and projects with the children.Creating lesson plans and teaching children the fundamentals of learning as well as the Catholic faith.Create spreadsheets, calendar of events, letter to parents and lessons for the children.EDUCATION AND TRAINING1997James Madison High SchoolREFERENCESStephanie Williams, Office Manager, C & C Erection, Inc 210-862-3178 Averyspurs@yahoo.comConnie Magott, Co-Director, St Mark’s Preschool, 210-316-4142Eileen Willis, Realtor, Keller Williams Realty, 210-415-5131 eileenwillis@sbcglobal.netAudrey Garcia, Assistant Director of State Compensatory Education NEISD, Agarci12@neisd.net
