LisaMoore5320 Blaney Way214-909-2818lmore5320@gmail.com Highly effective Food and Beverage Manager with years of experience specializing in revenue increase, food and liquor management, staff development and maintaining excellent customer satisfaction. Offering an array of skills in logical problem solving, fiscal budgeting, cross functional collaboration and team management. Exemplify leadership qualities and professionalism. Excellent communication skills; maintain positive relations with staff and customers in high-volume, fast-paced operations.SkillsRestaurant ManagementTraining and DevelopmentSales GrowthVendor ManagementMaximizing Staff PerformanceFine Dining serviceCustomer ServiceExperienceOct 2018 – PresentIn Room Dining Manager / Pool Manger / Refreshment Center Manager Fairmont Hotel DallasAssist in the organizing, management and administration and all operational aspects for the In-Room dining, Pool bar, and Refreshment center. Maintain high quality products and service levels. I market and implement ideas to promote business, reduce employee turnover; maintain revenue and payroll budgets; and meet budgeted productivity while keeping quality consistently high.Feb. 2018 – Oct 2018In Room Dining Supervisor / Adolphus HotelProvide fine dining service in an in room dining environment. Manage a team of 8 or more. Implement and execute training for all team members in IRD. Multi task. While answering multiple phone lines. Fulfill guest requests or needs. Ensure food us properly prepared and presentation is up to standards. Sept 2017 to Current Server – Trainer / Overeasy Dallas Provide upscale dining in a farm to table dining atmosphere. Have in depth knowledge of food menu and food vendors. Ensure diners have an incredible experience with Chef’s creations. Provide training to new servers, ensure proper knowledge of the menu and food vendors. April 2013 – Sept. 2017Assistant Restaurant Manager / Hilton Park CitiesManage Casual Dining Hotel Restaurant. Manage team member payroll, department inventory, food and spirits cost control. Manage and assist staff in daily duties required to operate a successful restaurant. Hire, train, and develop new talent to adhere to Hilton standards, while ensuring an excellent guest experience.Feb. 2011 to Dec. 2013General Manager/ Beyond the BoxManage a highly successful cold food service café and delicatessen with a team of 4 employees. Managed payroll, inventory, and cost control. Worked closely with vendors on promotions and sales. Managed and assisted with all daily activities, including hot / cold sandwich preparation, quality control of all prepared foods, open / closing functions, and outstanding customer service. Developed and implemented new sales and marketing strategies to increase business.Oct. 2012 to Jan. 2013. Server/ Kozy Kitchen Provide casual dining service Lisa Moore 2149092818March 2010 to Dec. 2012Server Trainer, Banquet Captain / Crossroads DinerProvide casual dining service / Fine Dining Service / Train new hire serversJUNE 2011 TO JAN. 2013Server/ Dallas Country ClubProvide fine dining service / cashier coat check / Setup break down banquet facilityJune 2010 to Dec. 2013On Call Banquet Server/ Hotel PalomarProvide fine dining service / cashier coat check / Setup break down banquet facility2009 to Dec. 2011Server, FOH Manger / Another Broken EggProvide casual dining service, hostess, busser, dishwasher, and food expo/runner Manage FOH and BOH staff, Managed Food cost and liquor control, and staff payroll2000 to 2007Pool Bar Supervisor May 2000 to Sept. 2000 / Hilton DFW LakesSeasonal Position Outdoor Pool Concession/ Bar FacilityManage Staff, Payroll, Liquor Control. Ensure Proper Food Handling. Prepare Cold Food Items, Prepare Food Items on Propane Grill, and Bartend.Sports Bar DJ June 2000 to Sept. 2002 / Hilton DFW LakesPlayed Variety of Music in Hotel’s Sports Bar, Promoted Dancing Contest for Bar Patrons, Promoted Drink Specials, Ensured Sound System and Entertainment System Functioned ProperlyPBX Operator Sept. 2000 to April 2007 / Hilton DFW LakesCommunications Hub for Entire Hotel, Radio Dispatcher for all Hotel Departments, Dispatcher for Transportation Dept., Provide Concierge Services for Hotel Guest, Hilton Pride Award Employee for May 2006.1997 to 2000Food and Beverage Supervisor / Wyndham AnatoleManage 4 Beverage Outlets, Manage Large Beverage Staff, Payroll, and Liquor/Cigar Inventory Nominated F&B Employee of the MonthEducationWharton Jr. CollegeAwarded scholarship to attend Wharton Jr. College – Music / Vocal Major Art InstituteMusic / Video Business MajorActivitiesSmall baking business. Active volunteer for Dallas Life, Red Cross, Dallas Holiday Parade (Formerly Children’s) and North Texas Food Bank.
