942 Festival Dr.Houston, TX 77062(713) 517-1447lmeza12@yahoo.comLIZA MEZAOBJECTIVETo secure a management position. Offering effectiveness in managing guests, staff members and patrons utilizing strong customer service, leadership, communication, conflict resolution, and mediation skills. Very much a people person, I am confident that my outgoing personality, and strong organizational skills, will allow me to contribute positively to the success of the business.EXPERIENCEFinn Hall HTX- Operations ManagerJANUARY 2019- PresentOversee the day-to-day operations, such as providing any assistance to any of the food vendors when needed with POS issues, KDS issues, comps and voids in their stalls.Provide customer service.Schedule and direct all staff; We employed bartenders, servers, food runners, hall attendants and dishwashers.Work with our beer and liquor vendors and reps on development of our beers on tap as well as our daily specials.Keep untappd updated daily, most of our beers on tap are local and rotate frequently.Train new management team members on the POSUpdate items for POS buttons not only for the bars but assisted in helping the food vendors with their buttons as well.Worked with our events coordinator on event days to help set up and make sure we had appropriate staff levels.Teach our bartenders and servers about new specialty beers we have that get tapped in. Advise them what type of beer it is, the ABV percentage, pour size, price and where it is from.Assisted guests in locating their itemized receipt online and emailing it to them.Received product for all vendors and made sure everything matched their invoiceOversee the training of our employees.Buffalo Wild Wings, Pasadena/Pearland/Webster TX — Assistant General ManagerOCTOBER 2016 – JANUARY 2019 Oversee the day-to-day operations, such as placing food, beverage and liquor orders and providing customer service.Schedule and direct staff in daily work assignments to maximize productivity.Continually monitor restaurant and take appropriate action to ensure food quality and service standards are met.Promote and organize fundraisers in the restaurant, focusing on slower shifts, leading to a 20% increase in sales on Mondays and Wednesdays.Work with operations and ownership on development of happy hour and guest loyalty programs, as well as drink features.Research beer and liquor trends to ensure we move product effectively. Oversee the training of hourly team members including onboarding and training paperwork.Buffalo Wild Wings, Hobby Airport— BartenderJUNE 2015 – OCTOBER 2016Attended to guests and fulfilled their orders.Kept the bar clean and stocked.Provided conversation and entertainment to guests.Balanced the cash drawer.Trained new servers and bartenders.Buffalo Wild Wings, Webster, TX — BartenderJULY 2008 – JUNE 2015Attended to guests and fulfilled their orders. Kept the bar clean and stocked.Provided conversation and entertainment to guests.Balanced the cash drawer.Assisted management with alcohol inventories.Trained new servers and bartenders.Utilizing my outgoing and friendly personality, I was able to grow our regular base substantially. EDUCATIONClear Lake High School — DiplomaAUGUST 2004 – MAY 2008, HOUSTON, TXSan Jacinto College – AAAUGUST 2009 – UnfinishedCERTIFICATIONSTABC CERTIFIEDTEXAS FOOD MANAGERS PERMITSKILLSBilingual. Ability to monitor and control front and back of house operations. Skilled in team building, coaching, and mentoring. Highly organized and efficient. Great at planning and executing in store events. Creative. Knowledgeable about safety and quality standards. Excellent in guest services, conflict resolution, and stress management. Strong attention to detail. Natural people person. Great team player and leader. Strong communication skills,
