CertificationsAviation Purser Training Initial Flight Attendant Training Diversity& Inclusion Leadership EssentialsConflict Resolution Critical Thinking Experience MMS, Houston, TX 2015-2020VP of Human Resources, Led recruitment planning, strategy development, screening, evaluation, interviewing, job offering, training, and onboarding. Organized charitable events and company donations. Implemented high service standards, brand management, applicable software and policy procedure reports. Facilitated and enhanced relationships within the community, clients, and team members. Tapeko Natural Flavours, Raleigh, NC, Calgary, CA 2006-2015Market Analyst, Coordinated with company scientists and product the development team to develop new client proposals. Collaborated with sales management in customer acquisition and retention process through implementation of Customer Service metrics. Identified consumer behavior, competitive analysis, researched and compiled market trends. Introduced new products to market by conducting trade shows and marketing campaigns.UAL, Corporation, Chicago, IL/ UK 1989-2006International Aviation Purser, Collaborated and implemented policy and procedure for a Global customer/passenger market base. Introduced Service & Policy revisions. Facilitated the STT (Setting the Tone) experience in the International & Domestic markets with upgrades of services. Special Assignments included; Recruiting, Interviewing and Training. Instructed Cultural Diversity & Inclusion Training, Conflict Resolution, BIC (Best in Class), Leadership, and Critical Thinking. Introduced training tools for Onboarding of new hire Flight Attendants, and Language Coordinators. Provided continuous coaching in Customer Relations skills for selected International Domiciles & Inaugural Routes. Utilized company technology to compile and analyze market-share and service data, submitted flight reports. Conducted crew flight briefings regarding Safety & Security procedures within the guidelines of the FAA and company. Responsible for duty-free docs, deposited international currencies and completed annual CE Safety & other company requirements.Volunteer ExperienceAmerican Cancer Society UNCFAmerican Kidney Foundation Breast Cancer Research FoundationHabitat For Humanity Willie Stargell Celebrity Golf TournamentSusan G. Komen I See (YOUR) Abilities EducationBlanchard Leadership, Los Angeles, CA 2001DePaul University, Chicago, IL 2000
