7487 Thunder St., Pearland, Texas 77584
Independent Living – Assisted Living – Memory Care – Extended Care

Senior Living Management professional seeking to leverage over 10 years in a new career as an Executive
Director. Community leader with a strong background in managing finance, budgeting, human resources, dining, and
operations management. Well versed in managing independent living, assisted living, and memory care communities
for senior adults. Ensure a warm, compassionate, and secure atmosphere encouraging independence and activity for
all residents while maintaining a profitable operation.


The Landing at Watercrest, Pearland Texas 2019 – Present
Director of Dining Services – Department Head
• Execute strategies in managing Dining Services, Culinary, Housekeeping, and Activities for this newly opened
Assisted Living, Memory Care, and Extended Care facility.
• Manage all Community Satellite kitchen operations, personal, and service.
• Administer personnel training, maintain budgets, food purchasing, and all operations at the community.
• Interact with residents and families to build relationships and monitor all associates’ management, including
recruiting, training, discipline coaching.
• Report to Regional Director and Home Office with assigned reporting metrics.
• Develop and maintain the budget, ensuring all departments operate within guidelines.
• Manage the maintenance of the community, including culture, experience, and building services.
• Hold meetings with staff, directors, residents, and resident families.
• On-call 24 hours a day for emergencies and crises.
• Spearheaded the start-up operations of this new facility and increased the occupancy rate.
• Established all dining service policies and procedures; hired training and deployed a team of 15 in
successfully providing high-quality food and dining services.
• Developed strategy with the Sales and Marketing Director to ensure 100% occupancy.

Elmcroft Senior Living Conroe Texas 2018 – 2019
Director of Dining Services
• Enforced and followed Elmcroft guidelines for nutritional needs and dietary restrictions.
• Established positive rapport with regulatory agencies; updated on changes in federal, state, and local
regulations. Planned and developed operating budget within company guidelines.
• Regularly monitors department performance and analyzed the community P&L status.
• Drafted staff schedules, administered personnel training, maintained budgets, food purchasing, and oversaw
all Dining Services Operations in the community.
• Ensured a high degree of customer satisfaction with Assisted Living, Memory Care, and Extended Care

• Operations
• Management
• Strategic Planning
• Senior Living
• Budgeting, P&L and Cost
• Staff Development and
• Culinary Operations
• Housekeeping
• Regulatory Compliance
• Vendor and Inventory
• Sales
• Marketing
• Occupancy Rates
• Healthcare Management
• Project Management
• Training
• Event Planning
• Leadership
• Theology
• Home Care

Resume of Marcus D. Broaden Page: 2


Brookdale Senior Living 2015 – 2018
Associate Director of Corporate Dining Services
• Led the operations, budgeting, and managed over 20 employees supporting over 900 residents for Assisted
Living, Memory Care, and Extended Care facilities.
• Enforced and follows Brookdale guidelines for nutritional needs and dietary restrictions.
• Managed the recruitment, selection, retention, and termination of employees. ·
• Ensured adequate and effective orientation and training of community job-specific duties.
• Supported ongoing coaching and timely feedback, established positive employee relations programs,
recognition programs, and practices. Oversees and managed compensation, recommending wage increases
and adjustments when necessary.
• Provided an “open door” to employees and addressed any concerns and grievances within a timely manner
and following company standards.
• Recruited by management to serve as a troubleshooter supporting numerous Brookdale Senior Communities
across the USA.

The Villas at Canterfield, Cumming, Georgia 2014 – 2015
Director of Dining Services
• Led the planning and directed the Dining Department’s overall operations, following current standards,
guidelines, and regulations governing our property.
• Managed budgeting and cost controls, purchasing of food meeting all guidelines.
• Ensured quality nutritional services are provided, and the department is maintained in a clean, safe, and
sanitary manner.
• Hired, evaluated, and monitored staff performance and supervised department staff following company policy.
Managed the planning logistics for special onsite events.
• Successfully implemented new dining services, which increased customer satisfaction scores.

Sunrise Assisted Living 2011 – 2014
Dietary Chef
• Maintained production of resident meals following their nutritional needs and dietary restrictions.
• Provided management of kitchen to ensure top quality food preparation and production.
• Supported Executive Chef in overseeing kitchen operations, inventory, and staff training.

United States Navy Retired 1990-2010
Culinary Specialist 1st Class
• Earned 8 Achievement Medals from the United States Navy.
• Culinary Participant in the 2005 Culinary Olympics in Germany


Bachelor of Science in Culinary Arts Management
The International Culinary School at the Art Institute of Atlanta, Graduated December 2013

AL Manager’s Certification
Certified Nursing Home Administrators (CNHA) – Certified Assisted Living Administrators (CALA)
Certified Culinarian, CC, by the American Culinary Federation (ACF)
ServSafe ® Certified by the National Restaurant Association

Brookdale Culinary Institute Management Internship Program