Waco, TX | (830) 237-5762 | |

Driving significant results through foresight, strategic planning, and leadership
§ Accomplished and results-driven Regional Operations Manager with broad based
expertise leading effective strategy, territory management, key account
management, and revenue growth.
§ Expertise in building effective strategies that substantially increase revenue while
improving market share and sales effectiveness; with Whataburger, oversees six
locations with 24/7 operations sustaining $32MM in annual revenue.
§ A demonstrated record of success marked by a history of stellar revenue growth and
operational excellence with promotions within Whataburger going back several
§ An effective strategist who leverages an unwavering commitment to excellence to build and execute innovative business
tactics, consistently achieving positive results in challenging and highly competitive industries.

  Skilled in Business Development & Sales
  Driving Revenue and Profit Growth
  Defining Customer Management Strategy
  Developing Robust Business Relationships
  Expertise in the Restaurant Industry
  Managing Broad Geographic Territories
  Overseeing Multi-Unit Operations
  Well Versed in Turnaround Initiatives
  Building and Leading Strong Teams
  Surpassing Performance Targets

Professional Experience

2010 to Present • WHATABURGER • Waco / Austin / San Antonio / Odessa, TX
Whataburger is a privately held, regional fast food restaurant chain. The company has over 670 locations in
Texas and over 150 in New Mexico, Arizona, and the South.
A demonstrated record of success and achievement, marked by a series of promotions to positions of increased influence,
authority, and accountability.
2019 to Present: Area Manager
Leads vision, strategy, and execution for all facets of operations for six store locations, managing a team of six direct reports, 30
managers, and 600 total employees sustaining $32MM in annual revenue. Maintains accountability for staff recruiting, hiring,
onboarding, training, and continuing development.
• Consistently meets and surpasses corporate performance targets for customer service, labor and food costs, and profit
margin. Serves as a trusted advisor to the team, providing guidance and direction to managers on areas of opportunity and
• Navigates each location through local health inspections and NSF audits, maintaining compliance with a complex network of
hygiene and food safety laws and regulations.
• During the COVID-19 pandemic, transitioned to exclusively drive-through and curbside pickup service while maintaining 100%
of employees.
• Recognized as Area Manager of the Quarter in Q1 2020 and the winner of the company-wide 2020 Where Goodness Lives

“Mark is a very analytical, quick thinker who is great at getting to the root cause of an issue. Mark is also a very effective strategist who is quick to implement practical and sustainable measures to improve and maintain consistent results.” Quote from Colleague

Waco, TX | (830) 237-5762 | |

2010 to 2019: General Manager
Oversaw multiple consecutive locations, maintaining weekly sales ranging from $60,000 to $80,000 while directing staffing,
training, regulatory and internal compliance, inventory, and other facets of operations.
• In the last location before promotion to Area Manager, set five new revenue records.
• Recipient of multiple awards and accolades for top performance, including winner of the 2016 Pride Inside Contest, finalist in
the 2019 Whatagames, and General Manager of the Quarter in Q1 2019.

2010 to 2010 • USAA • San Antonio, TX
USAA is a Fortune 500 diversified financial services group of companies.
Member Relationship Specialist III (Temporary)
Ensured the overall quality of the member experience within a Fortune 500 financial services institution. Secured professional
credentials that included passing the Property and Casualty Licensing Exam for the state of Texas on the first attempt, serving
as a Licensed Property and Casualty Insurance Agent in more than 40 states.
• Achieved distinction with selection by management to the Relationship Sales Pilot program.

2009 to 2010 • PIZZA HUT / WINGSTREET • San Antonio, TX
Pizza Hut is an multinational restaurant chain and international franchise. WingStreet is a chain of buffalo wing restaurants
that are collocated with Pizza Hut locations.
General Manager
Hired into a pioneering role as the manager of the first dual-branded Pizza Hut and WingStreet location in San Antonio. Excelled
in management and sales, setting new revenue records for three units.

Store Manager, Blockbuster Video, San Antonio, TX


Master of Arts Degree in Human Resource Management

BSOE Business Administration

Associate of Arts Degree in Economics

Associate of Arts Degree in Business Administration