Mary WilliamsExperience SummarySan Antonio, TX 325 513 5844Mary Katherine Williams is a military veteran wife and has two children. Her background includes over 15 years of experience with an excellent record of performance in increasing sales, managing team members, and improving customer service. Strong supervisory, organizational, and time management abilities – accustomed to handling multiple ongoing activities in a fast paced environment. Bilingual with the ability to conduct formal business in English and Tagalog.Authorized to work in the US for any employerWork ExperienceRestaurant General ManagerJollibee – San Antonio, TXNovember 2020 to PresentCreate and present portfolios and business goal for the storeDevelop operating goals and objectives:Set and monitor budgets; analyze budget variances and take corrective actionsEstablish and implement financial controlsOrganize and supervise marketing and promotional activitiesPrepare and analyze management reportsMaintain business results recordsAnalyze food and beverage costs and assign menu pricesCalculate daily restaurant receipts and reconcile with salesEnsure cash management procedures are completed accuratelyIdentify and estimate food and beverage supply requirements and place orders with suppliers; manageinventory for food and non-food itemsNegotiate purchase prices and develop preferred suppliersDevelop and implement standard operating proceduresCo-ordinate restaurant operations during each shiftMaintain records of health and safety practicesDetermine staffing requirements, recruit and maintain staffing level as needed, train and coach staffManage staff performance in accordance with established standards and procedures; ensure staff knowand adhere to established codes of practiceDevelop and monitor staff work schedules on an ongoing basisMaintain employee records per established standards and proceduresMonitor adherence to health, safety and hygiene standards in kitchen and restaurantPlan and coordinate menusOversee preparation of food and beverage items; ensure adherence to set recipesEnsure quality of food and beverage presentationMonitor size of food portions and preparation quantities to minimize wasteInteract with customers to establish positive customer relations and to ensure all inquiries andcomplaints are handled promptlyDetermine and execute operating improvementsSchedule food and beverage deliveries; check quality of deliveries and documentationEnsure correct storage of suppliesArrange for maintenance and repairs of equipment and servicesIdentify and evaluate competitorsRemain current with trends in the restaurant industryPerform other duties as assignedStore ManagerDelek Us -7-eleven – Abilene, TXAugust 2020 to November 2020Store ManagerResponsible of retail location business unit supporting and encouraging staff to meet and exceed sales goals.Responsible to recruit, hire, value, develop and retain personnel to ensure site is operating at maximum efficiency.Advocate for Hi-Potential programMentor – Sponsorship Mentality.Breaking down complex problems into components to analyze, diagnose, and identify potential solutions to achieve maximum profitability.Thoughtfully challenges assumptions to empower the team through clear direction with a “Lead by Example” mentality.Positive accountability mindset with leadership courage.Taking business risk through strong analytical BU acumenUtilizes metrics and data to measure foundational decisions and resultsKnowledgeable of P&L and EBITDA Impact – Steward of the Business MentalityGeneral ManagerBurger King – San Antonio, TXJuly 2018 to August 2020Scheduling employeesMaintaining safety standards.Control costs and expenditures through detailed analysis of appropriate purchasing and inventoryRecruit hire train and mentor staff developing skills and customer service excellenceSupervise employees providing all coaching mentorship and performance evaluationsGeneral ManagerTaco Cabana – San Antonio, TXSeptember 2014 to May 2018Handled day to day operations which included the handling of alcoholSupervised over 45 employeesManaged two high volume storesStore ManagerSubway Cafe – San Antonio, TX2016 to 2017Scheduling employeesMaintaining safety standards.Control costs and expenditures through detailed analysis of appropriate purchasing and inventoryRecruit hire train and mentor staff developing skills and customer service excellenceSupervise employees providing all coaching mentorship and performance evaluationsCall Center AdvocateOptum Rx – San Antonio, TX2015 to 2015Assisting members to refill their prescription medicationUpdating and helping members on their medical insuranceAppointment SetterB2B Perspective – San Antonio, TX2015 to 2015Assisting clients to schedule an appointment to qualifying customerGeneral ManagerPanda Express – San Antonio, TX2014 to 2015ManagementManaged and developed teams from a staffing, interviewing, hiring and training standpointRanked number 1 during Corporate Everclean inspectionsGeneral ManagerJack in the Box – San Antonio, TXMarch 2010 to December 2014Responsible for the training, food cost, store upkeep, labor, and inventoryCurrent ServSafe, food handlers certification, and directly responsible for passing food safety and guest assessment evaluationsGeneral ManagerFire House Subs – San Antonio, TX2012 to 2014ManagementImplemented Human Resource decisionsCatalogued and maintained inventoriesCharity CoordinatorAmbler Bingo – Abilene, TX2011 to 2012Handled in excess of 10,000 dollars dailyCertified Charity worker in the State of TexasTeam LeaderMcDonalds – Abilene, TX2010 to 2011Supervised a team of 4 personnel in a high volume restaurantInspected food preparation for compliance with all local, state and federal regulationsHomemakerHousewife / Career Pause – Fort Hood, TX2006 to 2010Military spouse/ New MomResponsible for the health, welfare, morale of a family of fourHandled administrative and financial responsibilities during multiple military deploymentsServing Line SupervisorLuby’s – Abilene, TX2004 to 2005Managed serving line which included inventory and placing orders for consumable itemsCross trained personnel from other sections to enable overall success of the facilityGovernment ContractorLonghorn Dining facility – Dyess AFB, TX2003 to 2004Federal Food Service EmployeeEnsured that facility standards were metReceived several exceptional performance ratings from both civil and military officialsExceeded Expectations of a Military Contract WorkerWagon Wheel Inn – Fort Hood, TX2002 to 2003Responsible for providing meals in excess of 1200 service members dailyFederal ContractorLonghorn Dining facility – Dyess AFB, TX2001 to 2002Federal Food Service EmployeeWorked in Federal Facility that required extensive background checkResponsible for providing meals in excess of 1500 service members dailyTeam CaptainDole Cannery – Honolulu, HIAugust 2000 to December 2001Overnight Cashier7-Eleven – Honolulu, HISeptember 2000 to November 2001Team Leader/SupervisorSushi man – Honolulu, HIJuly 1999 to February 2000EducationBachelor’s degree in Early Childhood Development /EducationTexas A&M – San Antonio, TXJanuary 2019 to PresentAssociates Degree in EducationNorthwest Vista CollegeAssociates DegreeNorthwest Vista CollegeAssociates Degree in Criminal JusticeTexas A&MSkillsManagerial rolesHuman Resource DecisionsRetail SalesManaging Inventory systemsFood PreparationFinancial/ Accounting processesStaffing/ SchedulingServSafe Certification 2024TABC CertifiedFacilities ManagementFood SafetyProcurementProfit & LossPurchasingRecruitingRestaurant ManagementPricingSupervising ExperienceLeadershipKitchen Management ExperienceAssistant Manager ExperienceLogisticsHospitality ManagementBudgetingLabor Cost AnalysisForecastingFinancial AnalysisTeam ManagementPayrollMerchandisingOffice ManagementFinancial Report WritingEmployee OrientationRestaurant ExperienceFood & Beverage ManagementLabor PlanningCost ControlRestaurant Point of Sale (POS) SystemsKronosPinnacleMS Office Suite (Word, Excel, PowerPoint, Outlook)Retail ManagementStore Management ExperienceTagalogEvent PlanningInterviewingSanitationGuest servicesCookingComputer skillsEarly childhood educationCustomer serviceChildcareQuickBooksCertifications / LicensesServSafe ManagerJanuary 2019 to January 2024TABCApril 2016 to February 2021Food HandlerApril 2015 to PresentFood Safety ManagerPresent