14986027876500MATT ISSA| 832.840.7778 | m.ahranjani @gmail.comSKILLS Productivity: Excel, HomeBase Scheduling, Salesforce, OpenTable, SocialTables, Operations: Project Management, Process Implementation, SOP Writing, Team Building, Team Management, P&LEXPERIENCEInterContinental Hotel Houston — Director of Banquets OCT. 19, 2019 – PresentCoordinate functions with director of catering service staff, Chef and executive steward to ensure guest satisfaction is achieved through effective supervision and delegation of functions by checking on food quality and performance of entire banquet staff Establishes high standards of quality service and maintained them through effective training and continuous upgradingMaintain the equipment up to par level and maintaining records, reports, closing reports and payroll costsInspects function rooms and writes work orders for the Engineering Department to maintain rooms in excellent conditionConscious of business fluctuations, reacts either increasing or decreasing when volume of business fluctuates up or downMaximizing profits in department through effective management techniques and maintained highest guest satisfaction and minimized waste by overseeing stewarding department on fast recovery of food leftoverStayed updated on new food and wine trends. Sets the pace and a good example for a successful quality operationPrepare for and conduct departmental meetings; Use of synergy and epitome Reports to effectively relay guest concerns to other departmentsInterContinental Hotel Houston — Senior F&B Manager JUN. 2019 – PresentManaged everyday activity, plan and assigned work ensuring right staffing levelsDeveloped a new team and improved their performance through coaching and feedback, and created performance and development goals for colleagues Trained colleagues to make sure they deliver with compliance and to the IHG standards we expect Helped prepare the hotel’s annual budget and the setting of departmental F&B goalsMonitor budget and control expenses with a focus on food, beverage and labor costsWorked with catering/sales team in identifying additional sales opportunities to enhance revenue Drove promotions that delivered great dining experiences for our guests at a great value Monitored credit and financial transactions that are handled in a secure mannerMade sure all food and beverage equipment is in operational condition and regularly cleaned and made sure all food and beverage facilities including banquet/convention spaces are clean and properly stocked to anticipated business volumeEstablish and achieve quality and guest satisfaction goals. Maintaining highest level of guest satisfaction unexpected moments when we have to pull together as a team InterContinental Hotel Houston — Head Banquet Manager APR. 19, 2019 – SEP. 30, 2019Control departmental labor and expenses. Provide input into the preparation of the annual departmental operating budgetRecommend and/or initiate salary, disciplinary, or other staffing-related actions in accordance with company rules and policies. Alert management of potentially serious issuesVendors – to ensure adequate inventory of supplies and equipment, to discuss pricing or service issues, to resolve any vendor performance issues, etc.Establish and implement appropriate service recovery guidelines according to in order to ensure total guest satisfactionReview guest check with client after function and obtain signatureMaintain procedures to (1) ensure the security and proper storage of banquet inventory and equipment, (2) ensure the security of monies, credit and financial transactions, (3) replenish supplies, inventory, uniforms, etc. in a timely and efficient manner, and (4) to minimize misuse and breakage of china, glassware, linen, and supplies and to ensure that no re-usable goods are wasted. Establish par levels for supplies and equipment InterContinental Hotel Houston — Lead Banquet Captain DEC. 4, 2019 – APR. 18, 2019Work closely with culinary team to communicate speed of service, client numbers, and special requestsParticipate in pre-function meeting and review all information pertinent to service and set up of groupSupervise day-to-day activities of the banquet department, communicate objectives, and schedule/assign work. Communicate and enforce policies and proceduresEnsure that rooms are set-up and service delivery is carried out according to guest expectations and banquet event order. Conduct pre-function meetings with scheduled staff and review all information pertinent to the service and set-up of groups. Inspect scheduled function areas/rooms, table set-ups, bar set-ups, buffet tables, receptions and coffee breaks for cleanliness, attractiveness and proper layout Ensure that equipment is prepared for the following day’s work. Ensure that all banquet equipment is in proper operational condition and is cleaned on a regular basis. Ensure that all banquet facilities are cleaned, vacuumed, and properly stocked according to anticipated business volumes. Notify Engineering immediately of any maintenance and repair needs Intero Real Estate — Real Estate Advisor AUG. 2016 – DEC. 2018 Managed 6 family owned properties; Set up new property management software resulting in 20% productivity Pre-qualified over 30 buyer leads per month through cold-calling and other prospecting channelsCreated comprehensive market research and analysis for domestic and international inventors Assisted in touring over 50 properties, prepared contracts, leasing agreements, closing documents, listing presentations, CMAs, and inspection reports-19294266150Organized a meet up group online with over 40 members connecting realtors, brokers, influencers, interior designers, builders, property managers, escrow officers, lenders and investors EDUCATION University of Houston, BS – Biology/Chemistry SEP. 2006 – DEC. 2010 PROJECTS Pre – Opening F&B Team – The Post Oak Hotel – March 2018Pre – Opening F&B Team – InterContinental Hotel Houston Medical Center – December 2018 Task Force F&B Team – Atlanta InterContinental Hotel BuckHead – JUNE 2019
