WMegan Winkleblack402-750-7150megan.winkleblack1989@gmail.com2660 Augusta DriveHouston, TX, 77057SummaryWork smarter not harder has always been my motto the 12 years I have been in the service industry. I am constantly finding ways to make restaurants work more efficiently and effectivelyI have managed both the FOH and BOH in a wide variety of restaurants, from Ice houses, to private country clubs, Irish Pubs, sports bars and even Cajun restaurants. SkillsPolicy/program developmentInventory managementPerformance improvementsSchedule managementBudgeting and cost control strategiesCommunication skillsComputer savvyEmployee developmentChange managementPOS knowledgeTeam building and motivationSafety protocolAdvertising and marketingCustomer experiencesProfit and loss accountabilityPurchasing and planningTeam oversightCustomer retentionVendor relationshipsNetworking abilitiesProduct costingTroubleshooting expertiseOperations managementExperienceGeneral ManagerHouston, TX Capones Oven And Bar/ Apr 2019 to Current Implemented an inventory and ordering system that brought liquor costs down from 19% to 13%, beer from 24% to 18%, and wine from 40% to 24%Created and cooked a brunch menu.Created new dinner menu items, a new cocktail menu and happy our specials to increase number of guests visiting our restaurant.Created and implemented a server/bar training program.In charge of all marking and advertising on social media.Take care of daily managerial tasks; scheduling, hiring, firing, maintenance issues, ordering liquor, beer, wine.Handled all customer service issues during dinner service. Made sure all guests had a great experience while dinning with us.Helped the owner in organizing private parties and catering events within and outside the restaurant.Build menus and buttons in the POS system Bar Consultant Beaumont, TX Stingaree, Al-Ts, Crazy Cajun / Aug 2018 to Mar 2019 Staffed restaurantsDesigned a new liquor shelf that doubled as a glass rack to make the bar more aesthetically appealing.Redesigned the set up of a bar so bartenders could make drinks quicker.Added drink stations and new POS systems to cut down on wait times and improve efficiency. Moved tables to make the flow of restaurants more smooth. Designed cocktail menusBrought in new product, trained staff on products in order to up-sellDesigned and implemented staff training manuals and tests.ManagerWinnie, TX Al-ts/ Stingaree/ Oct 2017 to Apr 2018 Staffed both restaurants.At Al-Ts I oversaw the bar, making sure things were ran smoothly.At Stingaree I was a floor manager. I dealt with customer issues and staff issues. Ran the hostess podium when we were busy to organize our two hour waits and get guests seated as quick as possible.General ManagerBeaumont, TX Lukes Icehouse/ Jul 2015 to Oct 2017 Inventory and ordering of liquor, beer, wine, and food.Make sure to keep LBW&F costs down.Keep track of payroll, keep labor costs down.Book all live music, create and schedule events; tap take overs, 90’s parties, Christmas in July, Halloween, washer tournaments are all some of things I’ve done.Scheduling, hiring, firing, payroll, making sure bills are paid on time.Constantly training staff on the all rotating new seasonal beers on tap.Built the menu for the new POS system Bartender, Cart Girl, CookCedar Falls, IA Beaver Hills Country Club/ Jun 2012 to Oct 2014 Drove the beverage car around course and took care of members giving them the private golf club service they expected,Served drinks and waited on members at the bar in a professional manner ensuring they had the best experience while at the clubSet up and served private wedding receptions and parties in the banquet hall.Would fill in in the kitchen when needed.Education and TrainingBachelor of Science: Psychology Hastings College Dec 2011 Hastings, NE Bachelor of Arts: Media Production Hastings College Aug 2011 Hastings, NE
