Micah Melvin706-763-8282micahfreeze@yahoo.comExperience2018-PresentDelight restaurant Group, Fort Wayne, INDirector of Operations, Taco Bell, reporting to Vice President, OperationsOversees all aspects of operations for thirty locations, including overall store operations, ongoing communication, training, staffing, people development, and P&L accountability to ensure restaurants are consistently operating effectively to achieve corporate and franchisor standards, objectives and core values. Fostered an environment of learning, recognition, and accountability which resulted in major improvements in all operations metrics, food safety metrics and company financial goals.Improved EBITDA Y-O-Y thru Period 12 (13 accounting periods in year) by 2.30%.Increased top line sales by 2.65%Improved Food & Paper costs by 1.93%Improved total Labor costs by 1.21%Improved overall company Operations scores from 71% to 76%Improved Learning Zone Training completion rate from 94% to 97%Successfully sourced, on-boarded and trained one new Area Coach and two new Restaurant General Managers while overseeing the ongoing development needs of four existing Area Coaches and twenty nine existing Restaurant General ManagersDeveloped one new Market Training Restaurant which resulted in a major improvement in training consistency and standardization across the company.Initiated Discussion Records to improve accountability and to empower people to control and take responsibility. This process is driven by Discussion Conversations on every store visit which is followed up by a formal Discussion Conversation/review each periodMet all franchisor requirements and metrics resulting in a Growth Approval rating.2014-2018The RC Group, R&R Ventures, Inc. Atlanta, GADirector of Operations, Taco Bell, reporting to Vice President, OperationsSenior Above Store Leader, Taco Bell, Reporting to Director of OperationsOversaw all aspects of operations for up to fifty-five locations, including overall store operations, ongoing communication, training, staffing, people development, and P&L accountability to ensure restaurants were consistently operating effectively to achieve corporate and franchisor standards, objectives and core values. Oversaw four to seven Area Coaches and up to fifty-five Restaurant General Managers Improved EBITDA in 2017-2018 by 2.62% Y-O-Y.Improved Food & Paper cost by 2.53%Improved total Labor costs by .25%Improved overall company Operations scores from 68% to 82%Led company team to achieve all Green scores on twenty-six CORE evaluations with zero Food Safety Audit failures.Sourced, on-boarded and trained two Area Coaches and six to ten Restaurant General Managers while also developing two Market Training RestaurantsOversaw the remodel of six Taco Bell units that realized a post-remodel growth in AUV by 7-12%.Oversaw the successful construction and staffing for four new, ground-up Taco Bell units that had AUV of 1.65mm each.ASL Market Speed Leader 2016/2017/2018Received numerous awards and recognition including Director of Operations Growth Approval Achievement; Taco Bell Best Food Safety Results Market; Taco Bell Atlanta ASL of the Year P&L/People 2016/2017/2018; Taco Bell Atlanta ASL Top Performer Each Period and Quarter 2015-Present and DMA Dissatisfied Leader (2017)Conducted monthly Accountability/Performance Review meetings with Area Coaches and Restaurant General Managers; Restaurant General Managers and Area Coaches presented their results and performance versus commitment reviews. These meeting led to improved performance and were seen by the franchisor as groundbreaking Best Practice. 2000-2013Tacala, LLC, Vestavia Hills, ALArea Coach, Taco Bell, reporting to Marketing Coach 2008-2013P&L Responsibility for up to 8 Taco Bell restaurants with AUV’s of $35,000 per weekServed as a role-model of company principles and vision; opened five restaurantsFind and hire the best talentBuild management capability and support long-term developmentTraining by imparting skills to grow performanceEnsure customer satisfaction CBCC’s and RAF scoresDiscipline around P&L performanceAC Highest Sales Growth and Loyalty Award (2008)World Class Operator Award around Food Cost (2009) General Manager, Georgia Market 2005-2008P&L responsibility for a successful location; executed systems and maintained store operations and discipline; built strong customer relationsTraining, developed and selected the best talent, and managed complete store teams utilizing scheduling for growthRecognized as RGM Top Performer (2007); TB Community Leadership Award (2006); and Market RGM of the YearShift Manager/Assistant Manager, Georgia Market 2000-2005Maintained fast, accurate service and ensures products were consistent with standardsEnsured Health codes, company safety, and security policies were metAssisted in recruiting and interviewing, motivates and trains, and takes disciplinary actionDelivered a good experience for team and guestEducation1998-2000Albany State University, Albany, GAAttended
