9703 E 75TH Street Tulsa, OK 74133 C (405) 332-3369 mtkneip@gmail.com

Oklahoma State University – Stillwater, OK December 2018
Master of Science in Hospitality and Tourism Management

Western Illinois University – Macomb, IL May 2009
Master of Science in Recreation, Park and Tourism Administration

Illinois State University – Normal, IL August 2005
Bachelor of Science in Recreation and Park Administration

Oklahoma State University – Stillwater, OK
Teaching Associate – August 2015 – December 2018
Research Associate – August 2017 – December 2018

KDU University College – Kuala Lumpur, Malaysia
Hospitality and Tourism Lecturer – June 2011 – August 2015

Raffles Education Corporation – Ulaanbaatar, Mongolia
Business Lecturer – April 2010 – December 2010

Courses Taught at Oklahoma State University
? HRAD 2643 –Lodging Operations Lecture – August 2016-May 2017
? HRAD 2643-Lodging Operations Lab – August 2015-December 2018

Courses Taught at KDU University College
? TM002 -The Tourism Industry -June 2011-August 2015
? TM007 – International Tourism Development -June 2011-November 2011
? TM001A -The Global Hospitality and Tourism Industry -January 2012-January 2013
? TM001 -Tourism and Hospitality Geography – January 2013-June 2013
? TM008 – Tourism Impacts – January 2013-August 2015
? BC001 – Personal Development Planning I – June 2011-August 2015
? BC005 – Personal Development Planning II – June 2011-August 2015
? HBPD 1023 – Personal Development Planning III – January 2013-June 2013
? MPU 2243 – Personal Development Planning IV – June 2013-June 2014

Courses Taught at Raffles Education Corporation
? THM 605 – Front Office Management – April 2010 – December 2010
? MRUBBHS-2019-06 – Competitive Food and Beverage Management – April 2010 – December 2010
? THM 609 – Meetings, Incentives, Conventions, Exhibitions – April 2010 – December 2010


Megasys Hospitality Solutions – Tulsa, OK
Professional Services Associate – December 2020- Current
? Train in person or web based, and support of our software applications for current and future clients
? Assist in helping with operational procedures within the support department concerning
troubleshooting, installations, and documentation
? Provide support services to the sales team and be able to assist in sales demonstrations
? Deliver excellent customer service with a friendly and outgoing presence and being the brand
ambassador to the clients

Sun Valley Resort – Ketchum, ID
Residential Life Coordinator – November 2019 – April 2020
? Assisted in the supervision of the employee resident housing, respond to lockouts, and emergencies
? Build rapport with individuals of all ethical, racial, cultural, and religious backgrounds; encouraging a
better understanding of cultural diversity and individual differences
? Planned special events, room inspections, and respond to policy violations

Xanterra – Yellowstone National Park, WY
Property Trainer – April 2019 – October 2019
? Trained learners on general orientation, universal training, guest service gold, and management 101
? Monitored arrival list, distribute surveys, and input attendance records into SABA learning system
? Performed regular interviews with employees to help identify areas of strength and opportunity with
current learning programs
? Demonstrated a professional demeanor congruent with company values

RTI International-ExPECTT Project
Field Interviewer-May 2018-September 2018
? Engaged people from diverse backgrounds in various communities to obtain cooperation of
household members by effectively answering questions and addressing concerns about screening
and panel enrollment
? Make in-person contact with selected households to successfully screen and conduct field interviews
? Accurately complete all project documents and reports including interviewer observation surveys,
interview-related paperwork, and any other reporting forms while adhering strictly to project

Celebrity Cruise Line/Norwegian Cruise Line America – Miami, Florida
Youth Staff – November 2005 – April 2010
? Organized recreational programs for youth ages 3-17 years old and instructed activities including
basketball, soccer, pirate hunts, arts and crafts, and team building exercises
? Provided safe supervision for children with special needs
? Promoted moral integrity and sportsmanship during youth programs
? Learned clientele expectations

Western Illinois University – Macomb, Illinois
Graduate Assistant – August 2007 – May 2008
? Supervised and taught Microsoft Word and Power Point to children ages 10-12 years’ old
? Communicated with library director when scheduling field trips and approval of programs
? Supervised after-school coordinators and assisted in the delivery of activities, field trips, and
technology based programs
? Assisted the Recreation, Park and Tourism Administration Department when drivers were needed
during the Professional Development Conference and implemented ideas with the Professional
Development Committee weekly


Yellowstone National Park – Yellowstone, Wyoming
Recreation Supervisor/Senior Internship – Yellowstone Co – Op Employee Recreation Program – June
2005 – September 2005
? Supervised recreation facilities which included the computer/internet, workout room/equipment,
ping pong table, and basketball court
? Evaluated recreation programs for adults by conducting research through surveys and finding the
needs of the participants
? Communicated with location management and park-wide recreation staff daily

Normal Park and Recreation Department – Normal, Illinois
Program Supervisor – January 2004 – May 2005
? Managed employees and developed weekly staff meetings
? Designed structured after-school activities for children ages 5-12 years old; focused on health, fitness,
and education
? Trained employees how to perform essential duties such as talking to the parents, taking attendance,
delivering snack, cleaning up, and observing children playing in a safe environment

Sawgrass Marriott Resort – Ponte Vedra Beach, Florida
Recreation Intern/Internship – May 2004 – August 2004
? Assisted guests on their recreational needs and assured guest satisfaction while on vacation; providing
a towel and beach chair, high quality recreation activities and booking spa appointments
? Supervised and taught recreation activities including volleyball, badminton, and frisbee golf
? Operated other departments in the resort through a rotation program; departments included
housekeeping, customer service, and food and beverage services

Lifetime Fitness – Algonquin, Illinois
Assistant Department Head – Members Activities – June 2001 – August 2003
? Supervised employees how to answer questions, implement programs, and assist with collecting
registration and consent forms
? Assisted the program supervisor with processing registration payments, scheduling staff and
? Instructed fitness, recreation, and summer camp programs
? Planned summer camp activities and suggested field trip destinations

? Presented on cruise line employment at Speaker Series and Introduction to Hospitality and Tourism
at Oklahoma State University (2015)
? Invited guest Lecturer on Star Pride Windstar Cruises; Lectured on Malaysia and Thailand ports of call
(March 2015)
? Presented on cruise line employment at the Professional Development Conference (2008) at Western
Illinois University

? Kneip, M., Tomas, S., (2017) Increasing Customer Delight in Casino Hotels Through the Use of Tablets for
Food Service. (Central CHRIE, Poster) Stillwater, Oklahoma
? Kneip, M., Jang, Y., Curtis, C., & Hancer. M., (2017) The impacts of the leadership style on employees’ job
satisfaction, morale, and turnover intentions in the international cruise line (Graduate Conference
CHRIE, Poster) Houston, Texas
? Kneip, M., & Hancer, M., (2016). High Speed train travel: transforming train travel for leisure and
business consumers in North America. Asia-Pacific CHRIE (APacCHRIE, Presentation). Bangkok,
? Kneip, M., (2014). An investigation on the changes in security on the cruise lines that affect the increase
of cruise vacations in the United States, Asia-Pacific CHRIE (APacCHRIE, Presentation). Kuala Lumpur,


? Committee Member Regional CHRIE Conference OSU (2017)
? International Dinner Marketing Committee Member Vice Chair Oklahoma State University (2016)
? Chef Event- Wine Server: Oklahoma State University (2015), (2016), (2017), (2018)
? Fundraising: Homecoming at Oklahoma State University (2015), (2016), (2017)
? Juke Joint Jog Event (Stillwater, OK)
? Be Hip! Go Bald for Cancer!’, KDU University College (Malaysia)
National Cancer Society of Malaysia (2013)
? Ice Bucket Challenge AYLS (2014), KDU University College (Malaysia)
? AIDS Walk (2014), KDU University College (Malaysia)

? Cambridge International -Diploma for Teachers & Trainers – June 2013
? Malaysia Business Events Week (ICCA)
? Technical Writing for Conference and Journal Publications
? Writing for Journal Publication (ProvenPac)
? International Seminar on Research Methodology for Academic Researchers (FTMS College)

? Graduate Student Association Hotel and Restaurant Administration
? American Hotel and Lodging Association

? Graduate and Professional Student Government Association-Officer (GPSGA) (August 2015 -December
? Graduate Student Association Hotel and Restaurant Administration – Vice President (August 2015-
May 2017)
? Graduate Student Human Science – Vice President (August 2016-May 2017)