Michael Tshiyoyi
Houston, TX 77028
+1 713 427 2257
Motivated and professional, with a pleasant and hardworking personality. 
Team-oriented, with a strong commitment to promoting a positive work and shopping environment.
Work Experience
Whataburger – Houston, TX
September 2019 to Present
Promoted customer loyalty by resolving escalated conflicts to complete satisfaction.
Improved resource utilization and waste reduction by improving operational planning and business
Was in charge of hiring and training new employees, as well as creating employee schedules.
Am responsible for hiring and supervising employees in all available positions.
Improved sales, management, and operations performance by identifying and focusing on areas that
needed improvement.
Used performance data to evaluate and improve operations, as well as forecast needs and target current
business conditions.
I’m the sales manager, and I’m here to help and motivate you.
Was in charge of opening and closing the store, as well as reconciling cash drawers and making bank
Entered inventory sales into the weekly income report for the company.
Team Leader
Whataburger – Houston, TX
September 2018 to September 2019
Made sure that the team Provided our customers with the Five star Customer service that they desire
Made sure I was always Able to assist the manager in everything
Checked the Food Truck in upon Arrival
Made sure that I was able to keep our food safe , as we call it NSF ready at all times
Whataburger – Houston, TX
June 2017 to September 2018
Provided a high-quality service in collaboration with the entire team.
Educated customers about promotions to increase sales.
Kept drawers accurate, current, and secure by checking bills for counterfeit markers, storing large bills,
and keeping adequate change.
Totaled the amount owed, collected payments, and printed receipts to process transactions.
Promoted customer loyalty and consistent sales by providing friendly service and knowledgeable

Double-checking and restocking the front and back of the store to ensure a steady supply of food and
Bachelor’s degree in Business
University of Houston – Houston, TX
June 2021 to Present
High School Diploma
Scarborough High School – Houston, TX
Associate Degree in Business Management
Houston Community College – Houston, TX
•Excellent verbal communication Customer service Multi-tasking ability Written and verbal communication Sales expertise Staff training Bilingual  Team working  Leadership  Time management  Adaptability  Active listening  Conflict resolution
•Sales Management•Inventory Control•Recruiting•Supervising Experience•Management•Purchasing•Restaurant Management•Store Management Experience•Strategic Planning•Food Safety•Administrative Experience•Microsoft Word•Event Planning•Operations Management•Forecasting•Team Management

Certifications and Licenses
First Aid Certification
CPR Certification