MICHELLE BARNETT
michbarnett@yahoo.com | 505-401-2649 | Albuquerque , NM 87120
Summary Dedicated and hardworking Executive Member able to lead and motivate team members to
give exceptional service every time. Assisting in the advancing the brand and vision to success.
Knowledgeable about all aspects of Retail and Food and Beverage operations targeting
improvements and enhance operations. Ready for new professional challenge and seeking the
opportunity to work every day to make it a Great Day!
Skills ? Leadership development
? Quality Control
? Driving business growth
? Risk Assessment
? Communication and Negotiation
? Time management
? Decision-making
? Training & Development
? Customer service
? Teamwork, enjoying everyday
Experience Director of Retail Operations 10/2018 – Current
Laguna Development Corp, Route 66 Casino | Albuquerque, NM
? Hired, trained, supervised and motivated team of fifty retail professionals to provide
knowledgeable and fast service to every guest. C-Stores and Casino Gift Shop
? Oversaw entire stock management process, including receiving incoming
merchandise, shelf replenishment and shrinkage control.
? Guided and supported fifty staff members to consistently achieve team and personal
goals.
? Established, enforced and optimized departmental procedures and goals to optimize
team performance and productivity.
? Devised, implemented and managed promotions to enhance store profits and drive
customer engagement.
? Continuously audited store operations, controlling inventory shrinkage and reducing
cash discrepancies.
? Maintained detailed and accurate accounting records by overseeing documentation
of sales, purchases and requisitions.
? Saved costs, effectively negotiating vendor pricing contracts to increase savings.
? Conducted department walk-through to assess and remedy factors such as
cleanliness, inadequate stock levels and poor merchandising.
? Ensure Retail, and C-stores adhere to Tribal, Federal and State laws.
? Open during Covid-19 country and state shut down, NM Covid-19 Trained and
certified.
? Supervised successful, well supplied and highly organized establishment thanks to
consistent oversight and regular cleanliness and inspections.
? Employee of the month October 2020
? Serv-Safe Certification #292122 Exp. 2022
? Assisted Food and Beverage department during Covid-19 shut down.
Food Service Operations Manager 12/2015 – 10/2018
IKEA | Frisco, TX (4 million dollar operations, Restaurant, Snack Bar, Market)
? Established and managed effective controls for labor and inventory costs.
? Adhered to all company food, safety, quality and sanitation policies.
? Assessed staffing levels to business needs.
? Priced and ordered food products, kitchen equipment and food service supplies.
? Implemented surface and equipment schedules and standards to maintain clean,
neat and sanitized kitchen.
? Interviewed, hired and supervised back of house staff to clean tables, remove dishes,
take food to tables and assist servers and bartenders.
? Trained employees on cooking techniques, safety standards and performance
strategies.
? Worked with vendors to establish strong relationships and maintain proper inventory
supplies.
? Oversaw meal preparation and monitored food handling to encourage safety.
? All food storage and preparation equipment in good working order to maximize safety
and efficiency.
? Maximized food quality by closely monitoring shipments, preparation and food
handling by team members.
? Enforced staff performance and service standards to deliver consistent and positive
customer experiences.
? Successfully passed unannounced required IKEA Global Operation Food Safety and
Operational Audits.
? Supported other IKEA food Managers throughout the country to successfully pass
audits. Onsite Training and support Ikea Columbus 2018.
? Manager of the quarter FY 2018.
Procurement Manager/ Food & Beverage Analyst 04/2007 – 12/2015
Laguna Development Corporation | Albuquerque, NM
? Sourced and vetted potential suppliers to provide quality goods on consistent
schedules.
? Conducted regular make or buy analyses to determine most cost-effective method for
obtaining necessary materials.
? Oversaw monthly P&L operation and budgets for 25 Casino venues.
? Cultivated new vendor relationships using dynamic communication and negotiation
skills.
? Monitored weekly, monthly and quarterly achievement goals.
? Settled complex new and existing agreements or statements of work, including
requests for information or requests for proposals.
? Managed yearly budget in excess of $113 million covering all company purchasing
needs.
? Developed streamlined task system to provide more effective workflows for both peers
and management staff.
? Created and executed department policies and procedures.
? Assisted with improvements to Casino and F&B operations by showing clear connection
between current policies and business results.
? Created reports detailing findings and recommendations.
? Improved reliability of supply chain software, systems, database and order processing.
Food and Beverage Purchasing Manager 11/2005 – 04/2007
Sandia Hotel and Casino | Albuquerque, NM
? Determined recurring business needs and maintained necessary inventory levels.
? Located and vetted vendors, established good relationships and negotiated contracts.
? Managed yearly budget in excess of $ 6 million covering all company purchasing
needs.
? Tracked and approved procurement plans and inventory levels.
? Negotiated with vendors to gain optimal pricing on products resulting in 5% increase in
profit margin.
? Obtained quotes from various suppliers to determine most cost-effective purchasing
options.
Food and Beverage Buyer 10/2003 – 11/2005
Laguna Development Corporation | Albuquerque, NM
Restaurant Manager 09/2000 – 09/2005
Red Robin, Applebee’s, | Albuquerque, NM
? Trained workers in food preparation, money handling and cleaning roles to facilitate
restaurant operations.
? Developed and maintained exceptional customer service standards.
? Maintained cleanliness and sanitation across all food service, storage, and preparation
stations.
? Performed restaurant walk-throughs to gauge timeliness and excellent service quality.
? Exhibited thorough knowledge of foods, beverages, supervisory duties, service
techniques and guest interactions.
? Developed and maintained staff that provided hospitable, professional service while
adhering to policies and business initiatives.
? Determined root cause of performance trends and developed process improvement
plans which targeted assurance in safety, health, and quality and customer
satisfaction.
Assistant Club Manager, Catering Manager 04/1982 – 09/1997
Kirtland AFB Enlisted and Officers Club | Albuquerque, NM
? Oversaw exceptional customer service program focused on exceeding expectations
and maintaining club’s reputation.
? Managed club’s business and financial records, including paying employees and
securing necessary permits.
? Boosted business with special events and successful marketing strategies.
? Checked supply against demand by overseeing all merchandising decisions,
replenishment and inventory management.
? Prepared and led foodservice training programs to teach staff various tasks such as
stocking and restocking condiments, correctly inputting orders into system and
performing credit and debit card transactions.
? Worked with chefs to prepare custom menus, including meals and beverages.
Education and
Training
Some College (No Degree): Business Administration
University Of New Mexico | Albuquerque, NM