Nick Williamson, MBA
23770 Springwoods Village Pkwy | Spring, TX 77373 | (713) 819-1470 | nick.k.williamson@gmail.com
Targeted Role: Director of Restaurant Training
Relevant Experience: Director of Operations, Dir. Of Ops Multi-unit Culinary Operation
Strategic Leader, Team Oriented, Fiscally Responsible, Portfolio Manager with a Sustained Record of Success Driving Revenue,
Client Satisfaction, and Associate Morale with a Relentless Pursuit to Uphold the Highest Standards of Excellence
Transformation Hospitality Solutions Task Force Houston, TX
Director of Operations (Traveling leadership consultant) March 2020 – Current
Responsible for consulting and providing leadership strategies to improve oversight, mitigate risk and legal exposure and increase
earnings. Directed all hotel operations including guest experience, service recovery, housekeeping, F&B, payroll, facilitation of
training, various technical duties pertaining to operations (pms and key machine troubleshooting, virtual card reconciliation etc.).
Responsible for balancing room inventory, managing upgrades, and successful management of Marriott Bonvoy program.
Ameliorate practices and processes using the DMAIC method in order to maximize optimization and minimize waste.
• Improved GSS score, (Intent to Recommend) by 14 points in first 2 weeks!
• Finished #1 overall for 2020 Intent to Recommend for Marriott Full-service Brand
• Oversaw the effort of successfully enrolling countless new Members
• Generated and contracted 2 major sports teams each with 40 room minimum
• Supported Director of Sales with leads
Leadership Snapshot
Competencies
Revenue (AMEX Lounges)
Budget Expertise
0
1,000,000
2,000,000
3,000,000
2016201720182019
Management
F&B
Guest Access
American Express The Centurion Lounges (11 Units) Houston, TX
Regional Director of Operations (11 units) August 2016 – March 2020
Responsible for oversight and full fine dining and beverage operations of the multiple American Express Centurion Lounges in
sector. Manage product cost and Cost per Passenger across Portfolio. TABC Compliance. Ensure compliance with Federal, State,
Local, and FAA Laws in various jurisdictions. Oversee 10 General Managers and 13 Executive Chefs, and One Operations
Director. Ensure compliance with State and Federal regulations pertaining to labor, health code, FAA and Airport Security
requirements. Heavily involved in the acquisition of new projects, in an effort to expand. Involved with hiring and training process,
including compliance with employee safety and emergency regulation training. Ensure that all invoices are paid in timely and
responsible manner. Property Locations include (IAH, LAS, PHL, DFW, LGA, MIA, HKG, SEA)
The Ritz-Carlton, Philadelphia (301 Rooms) Philadelphia, PA
Director of Operations April 2013 – August 2016
Responsible for the oversight all hotel operations, not limited to various departments including: Front Office/Guest Services, F&B,
Housekeeping/Laundry, Engineering/Maintenance, Security, Service, and Parking. Work closely with Finance Department including
weekly conferences with Dir. of revenue. Set Budgets, monitor P&L and cash handling. Monitor LNR accounts and GDS activity.
Assist Sales team with generating marketing leads by courting guests’ company affiliations. Meet monthly and quarterly quotas
concerning OSAT scores, company performance compliance scores, as well as brand standards. Conduct weekly department head
meetings to discuss weekly forecast, group blocks, OSAT scores, accounting issues, scheduling, and maintenance issues to keep
staff informed.
• Multiple 5-Star Manager of the Quarter Awards (Q3 2014, Q2 2015, Q1 2016, Q3 2016)
• 5-Star Employee of the Year Nominee 2016
• Frequently met & exceeded GSS Gallup Goal
• Frequently met & exceeded Rooms for Even More program, involving premium room upsells
• Increased Trip Advisor Ranking from 48/85 to 35/85
Front Office Manager March 2011 – April 2013
Oversaw all daily Operations, Front Office, Guest Services, F&B, Housekeeping, Facilities, Parking operations. Tasks included
Managing and monitoring Front Office employees to ensure the adherence of company standards of excellence. Duties also
included Payroll, supply inventory, survey score management and follow up. Maintained a professional and high quality service
oriented environment at all times. Manager on duty for hotel, dealt with complaints, problem solving, disturbances and special
requests.
• Assist in hiring, developing, inspiring and leading team to achieve budget revenues and profitability
• Work closely with VP to exceed goals as it relates to Guest satisfaction systems and employee engagement
Group Sales Manager November 2009 – March 2011
Responsible for overall soliciting of business that enables the hotel to meet and/or exceed revenue goals in rooms, conference
room, and food and beverage, Participate in daily Revenue meeting, pre-convention meetings, training and other sales-related
meetings as required. Set daily and weekly meetings and inquiries. Develop and maintain rapport with key community contacts
& vendors to ensure a visible presence in the community.
Real Estate Sales Agent (QE) TREC
Champions School of Real Estate, Houston, TX
Master of Business Administration, Executive Program (MBA) Asset Management
Temple University, Philadelphia, PA
Bachelor of Arts, Political Science & Public Affairs (BA Minor: Sociology)
Temple University, Philadelphia, PA