Nikita Jordan-Collins 3411 Walnut Bend Lane, Apt.831?Houston,TX 77042 Cell(832)920-0724?Email firstname.lastname@example.org Summary: Customer and services minded professional. Skilled at training staff to the highest standards of customer service and ensuring increased customer satisfaction. Reduced staff turnover rates which interns increases sales through up- selling techniques. Staff recruitment, staff development and orientation. Training oriented with strong ability to communicate effectively with both guest and staff. Resolve problems quickly and equitably to ensure satis?ed customers and employees. Work Experience: Neiman Marcus: Clerical & Manager’s Assistant Ladies Shoes/Designer Hand Bags/Fashion Accessories: Responsible for the sales experience of the Ladies Shoes/Designer Hand Bags/Fashion Accessories department(s), facilitating partnerships across functions, driving team towards goals, and leveraging team skills to build a customer-driven sales experience, all while being a steward of Neiman Marcus.Drives towards the achievement of maximum sales and growth in line with company vision and values in partnership with other functional leads for department. Oversees all aspects of merchandise and communications with merchant and vendor partners (e.g., presentation, returns, damages). Manages team execution, anticipating and adjusting for risks and roadblocks to maintain operational excellence within department(s). Provides input on strategic objectives for the store and sets priorities accordingly by department. Reviews business with applicable Buyers for department and discusses action plans that will yield positive results. Establishes plans and strategies in partnership with Client Development Lead. Develops understanding of and analyzes internal and external customer behaviors, trends, and preferences, adjusting processes and standards accordingly (e.g., focus programs). Plans and executes departmental budgets and ensures guidelines are being followed to minimize operating expenses and maximize revenue. Supports audit compliance to enforce department and stockroom controls, as applicable.Manages people, product and placement, and sales promotion within department. Recruits, hires, trains, and develops sales team, as applicable. Owns Associate performance management, career development, and coaching as needed. Recognizes outstanding Associate performance, addresses opportunities for improvement, and quickly resolves issues. Communicates expectations for Associate behavior and holds Associates accountable. Manages team’s daily prioritization of tasks. Sets goals for team in alignment with department objectives and supports Associates in achieving them. Oversees scheduling of department Associates with sensitivity to promotional calendar and business needs.Exhibits NMG culture and values, and creates a friendly, upbeat atmosphere where customer service is consistent with Neiman Marcus standards, Partners with Client Development, Brand Experience, Restaurants, Merchants, and Brands to deliver an extraordinary customer experience. Maintains a strong presence on the ?oor and is aware of what is happening throughout the day. Proactively builds positive and productive relationships with vendors, customers, merchants, etc. Builds a cohesive customer service-driven team, overseeing customer service efforts and escalations. Partners with functional leads for execution of in-store selling events. Seeks to help others by identifying and meeting the needs of the team, customers, partners, and the community.
Neiman Marcus:Assistant to Personal Shopper/ Stylist: 11/26/2018-03-15-2020 Responsibilities: Provide assistants to customers and perform duties such as; recommending products, taking orders online, phone, and in person. Solving customer inquiries, tracking shipments, processing ?nancial adjustments, developing a trusting relationship with customers and sourcing products online. Self motivated, creating a strong valuable returning customer base. Responsible for leading customer through the sale process of selecting, coordinating and purchasing high end luxury garments and accessories, while providing the highest level of customer services. Ensured satisfaction of clientele through detailed product knowledge. Omni Houston Hotel:Food and Beverage Outlets Supervisor: 06/29/2017-01/04/2018 Responsibilities: Training, scheduling and managing employees. Overseeing inventory. Resolving any guests/customer complaints. Ensuring the day to day functions of the restaurant complies with the health and food regulations also adhering to the alcoholic beverage regulations. Administrative tasks such as auditing of time cards. Examine the preparation of the layout of the buffet and food, expedition of lunch and dinner orders during peek times. Conducting checks to ensure that enough products are on hand. Attend daily management meetings, per-shift and brie?ng meetings with the team. MOS audits monthly. Monitor each guest experience, communicating with guest and receiving feedback. To be present on the ?oor, to ensure support is given the team during peak times. Maintain condition of dining room, lobby lounge, morsels coffee shop, mini bar and room service. Assist manager in: completing weekly payroll, forecasting both weekly and monthly. Cost control, Monitor labor and payroll costs. Participate in interviewing new employees. Prepare maintenance request and follow-up. Monitor food and liquor requisitions and food waste. Check bar controls and restocking. (Position discontinued after Hurricane Harvey). Hilton Americas Hotels: Restaurant Main Cashier/ Hostess: 08/28/2016-06/18/2017. Responsibilities: Greeting and acknowledge guests. To ensure all payments are accurately totaled. Utilizing the point of sale system, handling of cash and all other methods of payment. Assisting the manager and hostess when necessary with the day to day operations. Taking guests orders. Informing guests as it pertains to the menus, restaurant. Monitor and assigning tables to the wait staff with a fair rotation. Taking reservations and to-go orders. Assisting with resolving any guest quires or issues. Responding to guest needs and request in a timely and ef?cient manner. Communicate with the guests and settle any problems that may occur on the shift in the absence of a manager. (Resign to take the position of outlets supervisor at the Omni Hotel). Maddox Guest House. Assistant House Manager: Barbados 1(246)5712966 2010-2013 2010-2012 Responsibilities: Booking of reservations, pre-shopping for food supplies, household appliances and any personal shopping items that the guest may require. Taking inventory and ensuring that all stock levels of stationary linen and amenity requirements are in order to ensure consistency in standards. Ensuring that all equipment are maintained and in good working condition. Overseeing a staff of 6 persons. Arranging airport pick-ups and drop-offs for guest and booking of rental cars for the duration of the stay. Being onsite for check-in and out of the guest. Replay to inquires in a very timely manner. Assist in the planning of events and dinner parties, managing the wine cellar. Assisting the house manager on daily check in the running of the guest house. Ensuring that all guest rooms and public areas are cleaned to the highest standard. Being aware of the guest special request, requirements and needs, liaise with the house manager
regarding such request. Create a check list and cleaning schedule for housekeeping staff at the beginning and end of shift. Check all work given to the staff is being maintained throughout the day to ensure standards are being adhered to. Assist the house manager with property inspections. Conduct meeting and train sessions. Assist the house manager with the interview process, hire, training and at times take disciplinary actions on staff members. (Relocation to the US) Equity Insurances Ltd: Administrative Assistant: Barbados1(246)-429-292004-2009-12-2009 Responsibilities: Professional customer services, answering phones, screening phone calls and routing callers to the appropriate party. Process, edit, proofread and review insurance documentation and ensure all documents are complete. Sending and receiving emails and correspondence. Greeting clients, monitoring and recording expenditures. Creating spreadsheets that re?ects the of?ce expenses. Scheduling appointments and preparing presentation material, storing, organizing and managing ?les. Attending daily meeting. Take payments from customers and process through Remote Deposit System. Maintain of?ce supply and inventory. Grantley Adams international Airport: Ramp Manager’s Assistant 10/2008-04/2009 Responsibilities: Ensure the team is equipped with knowledge of ramp service and operational functions. Daily meetings with the team to ensure the smooth operations of each day. Ensure the teams was trained and up-dated on any and all new rules and regulations and certi?cations. Collection of daily summary sheets, shift report, overtime forms and ensuring their accurately completion. Daily audit of clock cards, assist with the preparation of scheduling ramp agents and distribution. Daily and monthly updates of employee attendance records. Distributing of uniforms and related duties as assigned. (Contract) Elegant Hotels Group, Tamarind Cove Hotel: Restaurant Manager: 01/2005 11/2007 Responsibilities: Oversee the daily operations of the Fine Dining and Casual Restaurant locations. Hiring and training staff, coordinating employee schedules and ensuring company protocols are being followed. Observe performance and encourage improvement where necessary. Plan menus, order supplies, manage budgets and resolve customer complaints in a timely manner. Meet revenue goals daily, monthly and maintain reports. Manager a team of 30 persons. Ensure all food safety procedures are strictly adhered too according to sanitary regulations. Implement appropriate strategies to resolve adverse trends and improve sales. Maintain safe working conditions follow company policies and procedures regarding the handling of cash, property product and equipment. Audit inventory levels to ensure product are available and ordering products as necessary. (Change of management) Hilton Hotel. Blue Energy Training and Certi?cation ??Hilton’s Blue Energy is an internal culture initiative designed for Hilton associates to be recognized for their passion and commitment to hotel guests and colleagues. Hilton Hotel Pride Award Nominee for February 2017. In recognition for reaching heights of excellence and maintaining high level of performance and service with fellow team members and guest.
Education:?Alcohol beverage sellers certi?cation and Food Handler Certi?cation ?Penn Foster Collage: Associate Degree in Accounts (not completed) ?BWIA Airways. Airline Travel & Tourism (Aviation) (Diploma)?Thinking Academy. Computer Technology (Diploma)?St. Lucy’s Secondary School. High School (Equivalent to GED) References: 1 Chantelle Dufeil Human Resources Manager NCL LTD.Tel.1-281-974-6577 email@example.com ?References: 2 Keita Wilson Tel:601-874-0332 Email: firstname.lastname@example.org?References: 3 Oceia Hollingsworth. Hilton Americas Hotels Email: email@example.com Tel: 832-545-6384 ?•