Pano Georgakopoulos6304 Bracket road, Knoxville, 37938, TN Panosknox@gmail.com 865-221-0453SummaryGoal oriented performance evangelist dedicated to driving the strategic initiatives, achieving aggressive organizational goals, while providing high levels of client satisfaction. Initiative driven professional with specialized knowledge in organizational leadership, functional operations management, customer service, and sales performance.HighlightsSuggestive selling Customer service Relationship buildingTransactions/reconciliation SchedulingStaff managementCash handling/till balancing Regulatory compliance Computer operationsProduct presentationDocumentation Inventory controlDeadline compliance Time management ExperienceAssociate ManagerKnoxville, TNCracker Barrel2018-Present• Recruited and trained staff and coaching company values. • Ran successful and effective shifts. • Insured the integrity of restaurant operations excellence in customer relations. • Effectively lead and motivated employees through implementation of company values resulting in increased productivity and increased customer service satisfaction. •Knowledgeable using profit and loss report to manage costs and optimize profits •Increased sales by $20,000 per week•Turned around a store that was one the worst to a profitable one.Managing Partner/ General ManagerHarrogate, TNGondolier Italian Restaurant2011-2019• Recruited, trained, and scheduled a full working staff of up to forty crew members • Managed front of the house restaurant operations for this high volume restaurant • Effectively lead and motivated employees through implementation of in-house training resulting in increased productivity levels and customer satisfaction • Managed, prepared, and distributed payroll for up to forty employees • Ensure the integrity of restaurant operations through excellence in customer relations • Designed and implemented a new standardized menu, contributing to market pricing alignment with consumer product demand • Worked all positions in the kitchen including the prep work during employee vacations • Knowledgeable using Profit and Loss Reports to manage costs and optimize efficiency Restaurant Manager Knoxville, TNGondolier Italian Restaurant2009-2011• Recruited, trained, and scheduled a full working staff of up to twenty crew members • Managed front of the house restaurant operations for this high volume restaurant • Effectively lead and motivated employees through implementation of in-house training resulting in increased productivity levels and customer satisfaction • Prepared and distributed payroll for up to twenty employees • Ensure the integrity of restaurant operations through excellence in customer relations • Participated in Menu Planning meetings to collaborate on the development of a new standardized menu, contributing to item, pricing and design changes General Manager Shiloh Family Restaurant – York, PA January 1997 to November 2009 • Managed total restaurant operations in areas of staff management, customer relations, vendor relations, budgets, inventory control, and purchasing of food, beverages and small wares • Recruited, trained and scheduled a full working staff of up to twenty crew members • Processed weekly payroll, and prepared weekly sales reports • Oversaw the quality of recipes, service standards, and sanitation practices • Ensured a safe workplace and pleasant customer service experienceEducationBA in Science and Marketing ServSafe CertificationIndiana University of PAKnoxville, TN 20072018
