RACHEL ESCALANTE
R E
860-262-3954 Houston, TX rachelaescalante@gmail.com
Committed Diversity and Inclusion professional. Achieving results through relationship building and collaboration at all levels of an organization
as well as externally to source, recruit, develop and retain diversity talent and sustain employee engagement.
E D U C A T I O N E X P E R I E N C E
Associates in Business
Columbia Southern University
2022
Bachelors in Business
Columbia Southern University
In Progress
T R A I N I NG EXPERTISE
Diversity & Inclusion Trainer | 2019
Gulf State Area
Home Depot Trainer | 2011-2012
Houston, TX
AWARDS
Supply and Demand Chain
Executive Pros To Know Award
2022
E X P E R T I S E
PENSKE TRUCK LEASING | Houston, TX
District Rental Manager | 2018- PRESENT
Supervise, train, and coach Rental Associates and other employees to ensure consistent
practice of policy and procedures within each Penske Leasing Branch.
Lead Diversity Leader for District.
Practice effective communication between the Maintenance Department, Lease Sales
Representatives, District Administrators, and Administration Associates.
Support and train company associates in new programs and policies to promote elevated
performance rates, increases in revenue, enhance current processes, and assessing agent
performances for quality assurance.
Manage Accountability actions within Penske Truck Leasing branches to ensure policy
and procedures are practices within all company employees.
Branch Rental Manager | 2015-2018
Supervise branch staff, associates and technicians in branch to ensure daily operational
goals are met
Perform onboarding trainings and personnel activities to new hires.
Assisting branch with customer concerns by managing large fleet of vehicles, match
vehicle availability for customers, and coordinate all of customer accounts and
transactions.
Consumer Development Manager | 2012-2015
Conducting meetings with Penske Corporate Directors, Store Managers, and Operations
Managers to ensure up-to-date information is communicated within the company.
Evaluate and assess customer related challenges, in order to execute effective solutions Supervisory Skills
Multi- Unit Management
Facilitating
Public Speaking
for customer satisfaction.
Supervise time management of employees, such as truck hikers, to ensure company trucks
Time Management Human Resource arrive as the designated locations.
Delegation Development Practice effective time management by meeting assigned deadlines for company related
Communication Collaborative projects, and delegating assigned projects to the appropriate employee.
Problem- Solving Data Analyze &
Customer Service Reporting
Detail-Oriented Rental Counter Associate | 2006-2012
Maintain general counter duties that include assisting customers with reservations,
preparing invoices and contracts, and confirming insurances and permits.
Communicate with customers via phone and in person to maintain customer care efforts.
Collaborate with staff members to complete task, as well as coordinate hikers to move
inventory throughout the Gulf S t a t e s Area.
RACHEL ESCALANTE
R E
860-262-3954 Houston, TX rachelaescalante@gmail.com
Rachel Escalante
To whom this may concern,
I am writing this letter to express how my qualifications and years of leadership, multi-unit
managing, and software expertise matches the candidate that you are looking to bring to this
company.
Before I became a District Rental Manager, I started my journey with Penske Truck Leasing as an
Associate in a Management Trainee program in 2006. Then on, I began to build the foundation of
my portfolio by practicing company regulations, meeting hard deadlines, collaborating with
associates, supervisors, and other employees throughout the branch, and training other employees
techniques on improving sales and customer satisfaction. I have acted as a diversity leader and trainer
in each role I have held.
I also have the ability to adapt to rapid changes, as I am over several branches in the Houston area
that I supervise. This includes:
Managing, planning, & documenting employee productivity
Build and enhance customer relationships
Asset Management
Long term strategic planning and Fleet planning
Business & Resource development
After being committed to my company for over 16 years, I am now looking to expand my expertise to
enhance my career. I look forward to discussing with you my qualifications, and how I would
be a great asset to this role.
Sincerely,