Ronald Gruizenga
Houston, TX 77084
Work Experience
Customer Service Manager
May 2017 to Present
A customer service manager is flexible and reliable. In charge of 15 route drivers daily. Knowledge of
varying business needs, including hours of operations and account access for each client. Scheduling and
forecasting which accounts need service daily based on market conditions. Oversee inventory, collecting
money and replenishing coin trays at each machine. Contacting client with refund needs, observing
product sales and updating new product. Knowledge of area, key accounts and contact with route drivers
and clients daily making the process go smoother for all involved. In charge of revenue over 5,000 vending
machines. Promoted 2 times within the first 2 years I was hired at this national company.
Route Sales Representative
Schwans – Houston, TX
June 2014 to April 2017
Provide exceptional customer service to existing customers while using new methods to expand
customer base. Train new and prospective employees on proper procedures and protocol to continue
company success. Receive daily route schedule with sole responsibility of direct sales, truck safety,
inventory and numerous other duties.
Frozen Manager
Hardings Galesburg Market Inc – Portage, MI
February 2012 to June 2014
As the Dairy/Frozen manager, I am responsible for all aspects of operation of the Dairy and Frozen
departments including, but not limited to: ordering, merchandising, inventory management, proper
communication with employees, vendors and most importantly customers. Raised Gross Profits across
two departments amid rising product costs over the last calendar year. Also raised Sales Per Man Hour
across the departments by more effectively utilizing the labor assigned to my departments.
Hardings Galesburg Market Inc – Portage, MI
February 2012 to April 2013
As the Dairy Department Manager, I was responsible for all aspects of operation of the department
including, but not limited to: ordering, merchandising, inventory management, proper communication
with employees, vendors, and most importantly customers. Worked with store management to raise
Sales Per Man Hour while maintaining an above satisfactory Gross Profit Margin. Performed at such a

high level, that Store Management saw fit to put me in charge of an additional department.
Supervisor/Manager Trainee
Hardings Markets West Inc – Kalamazoo, MI
September 2001 to February 2012
I began my career as a customer carryout. Quickly promoted to a cashier where duties were to provide
customer service foremost while adding additional responsibilities such as cash control. After six
months, I was promoted to a supervisor. Duties included cashing payroll checks, Western Union, daily
cash deposits, maintaining proper cash control for each cashier, scheduling, ordering liquor/tobacco
products and providing support for all areas of the store. Beginning in 2009, I began my role as a
Manager Trainee. This position qualifies the individual to run any department at any of our thirty two
stores. Duties included ordering, proper communication with vendors, maintaining the latest product
additions and making sure the department improved daily.
Associate in Business Management
Kalamazoo Valley Community College – Kalamazoo, MI
1999 to 2001
•SALES (10+ years)•INVENTORY (10+ years)•MERCHANDISING (10+ years)•Retail Management (10+ years)•Customer Service (10+ years)•Route Driving•Profit & Loss•Delivery Driver Experience•Direct Sales•Driving•Leadership•Supervising experience•Catering•Microsoft Office•Account Management•Inventory Control•Store Management Experience•Sales Management•Recruiting•Management

•Cash Handling•English•Forecasting•Marketing•Budgeting•Payroll
Certifications and Licenses
Additional Information
Inventory Management, Retail Management, Profit & Loss, Sales per Man Hour, Merchandising, 
Employee Management