Director of Food and Beverage/ Assistant General Manager | event coordinator and Manager | college educatorA strong experienced visionary leader with 30+ years of hospitality managerial experience in start-up, mid-size, and multimillion-dollar organizations. Expertise spans across multiple sectors in the service industry including, restaurants, hotels, resorts, country clubs, and event venues. .A fact-based challenger in driving profit margins, brand expansion through insightful data and facts., Adaptable management style that “thinks outside the box” while embracing challenges that creates empowerment to his subordinates. SKILLSACCOMPLISHMENTSManagement • Food and Beverage • Marketing • Event Planning & Execution • Operations * Tourism Safety & SecurityFinancial Management:Project Management:Value-Added Leadership:· Financial Reporting & Analysis· Brand Acquisition Teams· Customer Service Training and Development· Operations Pro Formas and P&Ls Forecasting, KPI Modeling · Operational Systems and Processes· Employee Selection, Training and Development· Strategic Business Planning· Restaurant Opening and/or Relaunching Teams· Vendor Management, Contracts/Negotiations· Food and Labor Costs Analysis· Startup Food and Beverage Operations· Restaurant Rebranding and Development· Special Event Budgeting· Restaurant Concept Development· Guest Safety and SecurityTechnology: Microsoft Office, Suites (Word, Excel, and Powerpoint), Aloha, Digital Dining, Blackboard Learning Management Systems, etc .Operations Assessments, SWOT Analysis, and Profit and Loss Statement AnalysisManaged to 70+ employees at one timeManaged to $9+ million dollar food and beverage revenue facilitiesWorked, managed and executed many celebrity and high profile events in the Houston and Galveston areaDeveloped a Facility Assessment Form in regards to Guest Security and Safety for multiple locationsDeveloped and oversaw a feasibility study for a potential location for a major national restaurant chain2015 to Present HEC SERVICES INC.- HOUSTON, tX Independent Consultant Providing financial and commercial consulting to clients across different segments within the hospitality and tourism industry ensuring their business venues are aligned in according to market positioning, top line sales, controlling operational costs. Serves as Subject Matter Expert.Partnering with C-level executives, independent owners and operators,, and unit management in assisting in troubleshooting operational issues and problems, and developing strategic planning to face long term objectives. Assisted owners/operators in training and development of all staff employees during start up operations Researched and planned marketing strategies to help assist restaurant operators to drive traffic flows using promotions and advertising Worked with various food service operators developing social media strategies that will attract top line salesEstablished strong community promotions to help independent operators improve brand awarenesHelped to assist restaurant owners developed new food menus, like vegetarian etc.Developed collaboration with Executive Chefs in menu research, food styles, plate presentations, etc Researched and designed different methods to measure guest service and satisfaction tools 2014 –2015 Lucky Strike Entertainment Assistant General Manager Houston, Tx Oversaw a 15,000 sq foot multiple food and beverage outlet venue reaching a total of $7 million dollar in revenue Assisted General Manager with operations while coaching two Junior ManagersNominated from the Houston Chronicle as “Favorite Bowling Alley” in 2014Developed a working knowledge on online labor software applications, HotSchedulesWorked collaborative with Director of Sales and Marketing, Catering Sales Managers, Sous Chef, and Executive ChefTrained staff and roll out new revised corporate menu for Houston MarketWorked with a total of 42 team members including FOH, BOH, Culinary, Marketing and Sales, and Maintenance teamsPlanned and executed many high profile and celebrity event functions.2012 – 2014 Crowne Plaza Reliant Medical Center Hotel – Houston, TX Metro Hospitality, LLC Director of Food and Beverage (Interim) Assistant Director of Food and Beverage/Night Manager on Duty Oversaw a $5 million dollar food and beverage operation overseeing multiple food and beverage outletsHired, trained, and cultivated a cohesive and tenured food and beverage team for dealing with Houston Livestock Show and Rodeo 2013 and 2014Worked as Night Manager on Duty on a daily basisEnsured that all IHG Priority Club Members received their food gifts in their rooms before checking inIncreased guest counts and traffic by 12% in two different restaurants by running promotions to increase capture rate.2008 – 2008 Compass Group North American Division- Houston, TX(5 months) Bon Appetit’ Co & Eurest Dining Services(Chevron USA) Quality Assurance and Safety Coordinator Maintained a corporate quality and safety program that consists of managing several associates of 3 person team. Ensure that all HAACP standards and guidelines are being followed Oversaw five locations, 5 cafeterias, coffee shops, and internal catering operations Achieved a 94.5% of all Steritech sanitation audits on all 5 locative Conducted all safety orientation for all management team members and associates when starting at new account Conducted, trained, and followed up all safety associates on safety meeting at 5 Chevron USA locations Updated and maintained all Material Safety Data Sheets (MSDS) and update all safety bulletins at all 5 Chevron food service locations.2006 – 2008 Brinker International – Houston, TX Romano’s Macaroni Grill (Houston Training Store) Beverage Manager Area Safety and Quality Assurance Manager Reported directly to the Area Director in regards to safety and quality assurance issues. Completed comprehensive monthly safety audits for 6 Macaroni grill restaurants in various parts of the Texas and Louisiana markets.Facilitated and conducted conference safety calls with all store general managers on all areas of improvements and safety training issuesAchieved No Injuries/No Slips and Falls/No accidents for guests and safety cases for three quarters in a row. Saving a total of $7200 per quarter for entire regional area. Thus, calculating $21,600 savings on general liability and workers compensation saving to the bottom line for 6 storesWorking knowledge of Profit and Loss Statements identifying opportunities in the bar area to increase capture drink sales, improve beverage mix, and decrease liquor costs.As part of the management team, we achieve 90%+ higher on all SAFE Audit scores with a 98% on the last two inspections in 2008Worked to achieved the recertification score of 4.35 out of 5 to be the Training Store for the Houston market again.As Beverage Manager, was able to achieve top liquor costs percentages in the area during Period 1 and 3 for Fiscal year 2008Helped managed a total of 60+ employees in the store combined with catering department.EVENT ADMINSTRATION PORTFOLIOSuch events that I have either Worked (or) Managed/Produced/or Executed are:2017 Hurricane Harvey Benefit Houston, Tx Concert “Larry Gatlin and the Gatlin Brothers 2004 T-Mack’s (Tracy McGrady’s) “Welcome to Houston Rockets” Party2004 Steve Francis “Going to Orlando Magic” and “Return to Houston Rockets”Steve Francis Foundation Party 2004 and 2014 2014 Katie Perry Post-Concert Party (Toyota Center)2014 Houston Rockets Draft NBA Party2014 Vince Young NFL Retirement Party2014 Private Dinner for “The Bobby Womack Band”2014 “Danielle Steel” Private Birthday Bash2015 Van Halen Private Party2015 Houston Rockets End of Season Playoff Party2015 Steve Harvey (The Steve Harvey Show and Family Feud) and Nephew Tommy (Family Get Together) in Houston2004 Andre Agassi Private Party2004 Jim Nantz, CBS Sports Commentator Mother’s Birthday Party2004 Sam Cassell’s Birthday Bash (Now, with LA Clippers)2000 Private Dining Event for “Kool and the Gang” (Mardi Gras Galveston)1989 Private Dining Event in Galveston for Lee Majors (The Six Million Dollar Man, Fall Guy), Abe Vigoda (“Fish” from Barney Miller) and Comedian Don Rickles for Movie “Keaton’s Cop.”WeddingsCorporate Events (Manufacturing, Law Firms, Oil and Gas, Hotels and Resorts, Rental Cars, Steel Industry, Retail, Consulting, Construction, Chemical, Educational Institutions, Accounting Firms, and Non Profits, etc.)College Teaching summary March, 2020 to Present Apollos University, Great Falls, Montana (Part Time)January, 2019 to Present Grand Canyon University, Phoenix, Arizona (Pool Faculty) (Part Time)January, 2009 to August, 2018 Alvin Community College, Alvin, Texas (Part Time/Half Time) January, 2005 to August, 2017 Sam Houston State University, Huntsville, Texas (Half Time)January, 2012 to December, 2012 Mountain State University, Beckley, West Virginia (Half Time) December, 2008 to October,2012 Culinary Institute LeNotre, Houston, Texas (Full Time/Adjunct)January, 2008 to May, 2008 San Jacinto College Central Campus, Pasadena, Texas (Part Time)educationSeptember, 2004 to December, 2004 Art Institute of Houston, Houston, Texas (Full Time)nColumbia Southern University, Orange Beach, ALMaster of Business Administration, Hospitality and Tourism (with Honors) March 2010The University of Houston (Main Campus), Houston, TexasExecutive Master of Hospitality ManagementAugust 2001Sam Houston State University, Huntsville, TexasBachelor of Applied Arts and ScienceMay 1991Galveston College, Galveston, TexasAssociate of Applied ScienceDecember 1989References Available Upon Request
