Samuel E. Bon 19123 Rebel Yell Dr, Katy, Texas 77449 sam_bon@yahoo.com • Cellular (832) 541-5379GENERAL MANAGERSummaryOver 25 years of experience in planning, organization development, and general and administrative management. Recognized team building, mentoring and leadership skills. Experienced in facilitating change in a workforce to support reengineering initiatives and meet organizational operating, financial and quality objectives. Ability to write and implement efficient work schedules, budgets, policies, programs and procedures. Demonstrated talent for recruiting, interviewing, hiring, directing and supervising staff.ExperienceBuffalo Wild Wings, Houston, TX05/2013 to PresentGeneral ManagerResponsible for the operation of a 4.5 million a year restaurant.Provide direct leadership to upwards of 65 team members, including department managers.Responsibilities include all talent-acquisition efforts; hiring, training, and developing staff.Manage business operation initiatives, including payroll, invoicing, inventory, and human resource related matters.Successfully decreased overall team member turnover from240% to 105% in a year.Achieved Bronze club sales status for 3 years. Restaurant performance in the top 25% of company restaurant (600 restaurants) for 3 year sin a rowCowboy Red dba Red Robin, Houston, TX5/2010 to 1/2013General ManagerResponsible for the operation of a $3 million a year restaurant.Provide direct leadership to upwards of 30 personnel, including food and beverage managers.Responsibilities include all talent-acquisition efforts; hiring, training, and developing staff.Manage business operation initiatives, including payroll, invoicing, inventory, and human resource related matters.Successfully decreased overall cost of goods by 10%, and manage all purchasing and inventory control initiatives.Cowboy Red dba Red Robin, Houston, TX 4/2007 to 5/2010Kitchen ManagerResponsible for the day to day operation of back of the house, scheduling, food and beverage quality and recipes adherence. Designed and delivered employee training classes on store procedures.Monitored food cost budgets, and cost controls.Coordinated staff schedules daily.Managed cost controls for food and labor, expense budgets, and quality control.Supervised and trained employees in daily job responsibilities.Establish product pars and responsible for all food and beverage purchases.Responsible for the repairs and maintenance of all restaurant equipment.Texas Wings, Inc.dba Hooters, Houston, TX11/2001 to 4/2007Assistant General ManagerAssisted General Manager with all restaurant operations, including customer service, waitstaff, and kitchen supervision, ensuring food and beverage quality, opening / closing, scheduling, and overall management.Designed and delivered employee training classes on store procedures.Monitored food cost budgets, menu specials, and cost controls. Assisted in marketing and merchandising of restaurant services.Coordinated staff schedules daily.Managed cost controls for food and labor, expense budgets, and quality control.Supervised and trained employees in daily job responsibilities.Doubletree Hotel, Houston, TX10/2000 to 11/2001Outlet ManagerResponsible for managing the operations of the Brasserie Restaurant, room service, and the lobby bar.Monitored food cost budgets, menu specials, and cost controls. Assisted in marketing and merchandising of restaurant services.Coordinated management of staff, hiring, training, and employee development.Coordinated staff schedules daily.Supervised and trained employees in daily job responsibilities.Carmelina’s, Hadley, MA5/1993 to 10/2000FOH ManagerDetermined product lines, maintained inventory levels, managed vendors, designed marketing and sales campaigns, oversaw merchandising, and supervised assistant managers and business services team.Personally addressed customer complaints upon escalation by employees.Supervised and trained employees in daily job responsibilities.Monitored food cost budgets, menu specials, and cost controls. Assisted in marketing and merchandising of restaurant services.EducationUniversity of Massachusetts, Amherst, MA2000B.A., Bachelor of ScienceSkillsSupervising Management TeamsInventory Planning & ControlSchedulingVendor Sourcing and NegotiationsBilingual English/SpanishLicensesTABC Certification, TABC, Houston, TX, Expires 10/19Serv Safe Certification, American Restaurant Association, Expires 11/21Serv Safe Proctor and Instructor for Food and Alcohol
