Skills
Work History
ScottMcMacken
Senior Manager
Address 32 Bristol Court, Norristown, PA, 19401
Phone (484) 369-3398
E-mail smcmacken3@hotmail.com
To obtain a position in a senior management role or executive management commensurate with my
experience and skill set that further expands my knowledge with in the service and hospitality industry,
while providing an environment fostering my development of professional long term growth.
Budgeting
Food safety
Staff leadership
Budget preparation
POS system operation
Employee training
Performance evaluation
2010-01-
Current
Senior Restaurant Manager
The Cheesecake Factory, King Of Prussia, PA
Managed sales and profitability of restaurant and kitchen generating over $15,000,000
yearly.
Developed and managed 135 employees including managers, waitstaff, buses, hosts,
bartenders, cashiers, and bakers.
Managed inventory control, ordering, food sanitation and quality control of food products.
Set operational goals and financial plans to achieve and surpass weekly sales goals of
$250,000 – $450,000.
Accountable for end of day deposits, safe reconciliation, and restaurant balancing.
Upheld optimal staff and customer protections by monitoring food handling, cleaning and
sanitation protocols.
Maintained skill level of kitchen staff by properly coaching, counseling and disciplining
employees.
Led shifts while preparing food items and executing requests based on required
specifications.
2004-10-
2010-01
Shift Leader-Bartender
Ruby Tuesday, Plymouth Meeting, PA
Delivered superior training and leadership to teams to boost performance and help team
members achieve performance targets.
Evaluated employee skills and knowledge regularly, providing hands-on training and
mentoring to individuals with lagging skills.
Trained new employees and delegated daily tasks and responsibilities.Resolved customer
complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Directed both FOH and BOH employees through daily tasks and monitored performance
throughout day.
Maintained safe working environment by observing safety procedures, policies and
regulations.Inventoried materials on weekly basis to identify and resolve discrepancies,
maintaining highly accurate and current records.
1997-06-
2003-06
Aviation Ordnanceman
U S Navy, Willow Grove, PA
Prepared, reviewed, maintained and inspected compliance with directives and reports.
Received, inspected, packaged, stored, handled and processed weapon shipments.
Maintained operations for aviation ordnance shops, armories, and storage facilities.
Serviced aircraft guns and rockets and assembled and tested air-launched guided missiles.
Installed and loaded aerial mines to rockets with precision and exceptional care.
Worked closely with crew members in intense, quickly changing and dangerous
environments.
Observed all safety regulations when working in or near hazardous zones.
Education
Interests
Managed more than $2,000,000 in yearly purchases, including negotiating contracts,
organizing supplies and disposing of excess materials.
Trained and mentored sailors in procedures and policies.
1999-01-
2003-05
Associate of Arts: Secondary Education
Montgomery County Community College – Blue Bell, PA
2003-07-
2007-08
Bachelor of Arts: Secondary Education
Temple University – Philadelphia, PA
Volunteerism, Golf, Weight Training, Traveling, Movies, Amusement Parks