Steven PattonStevepatton45@gmail.com21W 710 Thorndale Ave Medinah, IL 60157 401) 536 – 1272Highlights of Qualifications:Proficient in Microsoft Office, Opera Express, Adobe, VMware Horizon, AD Management, Print Server Management, Phone support, Remote Access Support, Desktop Imaging and deploymentExcellent organizational skills and strong skills in maintaining cleanliness of work environmentAdaptable to work schedule; cooperative and supportive team member10+ Years customer service experienceWork Experience:06/17 – Present Service Desk Analyst Alliant Credit Union Chicago, ILConfigure workstations for deployment and document hardware assignmentsImplement and train users on rollout of ServiceNow ticketing systemDevelop reports for management in ServiceNowSupport and troubleshoot computer hardware as well as operating system softwareProvide over-the-phone and in-person technical service of the highest standard to internal staffTrain and assist new employees through the onboarding process01/16 – 6/17 Operations Manager Bowlmor AMFRoselle, ILResponsible for team performance, scheduling, & event organizationOnboarding new hires and oversee their successful trainingMaintain database of 2000+ League BowlersConduct monthly self-audits on the center to ensure adherence to company policies04/15 – 01/16 Guest Services Manager AmericInn Hotel & Suites Schaumburg, ILManage food and cleaning supply inventory while adhering to strict budget provided by corporate officeAnswer and direct phone calls daily and make reservations based off of callers needsResponsible for daily cash accounting, payroll, guest and staff conflict resolution, new hire training coordination, and schedulingCoordinate room turnover preparation and inspection with maintenance and housekeeping staff01/14 – 1/15 Housekeeping Manager Plumlee Vacation Rentals Indian Rocks Beach, FLSchedule and oversee housekeeping and inspection of over 210 vacation rental propertiesResponsible for rental property setup, upkeep, & maintenanceRecruiting, hiring and training of cleaners and inspection staff05/10 – 01/14 Assistant Hotel Manager American Cruise Lines Guilford, CTEnsured the highest level of cleanliness in Dining Salon and StateroomsTrained stewards on company standards and proceduresMaintained company’s high level of personalized service and overall cruise experience to passengersExpedited meal services from galley to ensure each passenger received correct mealsEducation:Johnson & Wales UniversityProvidence, RIBachelor of Science, Global Tourism Management 11/10Associate in Science, Travel Tourism Management 05/09 Concentration : Cruise Line Management 02/10References Made Available Upon Request
