OBJECTIVE:To obtain a Full time Position as a Public Service Representative.EDUCATION:Graduate From Habib Public School Karachi in 1995.PROFESSIONAL WORK EXPERIENCEOrganized and focused in meeting deadlines.Good interpersonal skills.Fluent communicator with strong investigation, problem solving and decision making skills according to the needs of customers.Open to take challenges and accepts diversity easily.Knowledge of expertise in System design and development required for business process.Able to test business applications from a business perspective to ensure that all clients’ requirements are incorporated into the design.Involved in workshops, training and presentations.Implementing new designs with in the business operating model.Understanding service objectives and capturing business requirements through active listening & questioning techniques.Having a thorough understanding of how IT interfaces with multiple functional groups within an organization.CAREER HISTORY:ISS Facility Services: April 2018- March 2020Worked as a Supervisor/ Lead Agent for Air France and KLM account.SWISSPORT USA, IAH July 2014- Dec 2017 Worked as a Supervisor for Swissport with Air Canada /Jazz flights Daily ( 8 flights).Worked as a Senior Lead Agent for Qatar Airways account. Responsibilities to over look daily operations.SERVISAIR, IAHWorked as Supervisor for Scandinavian Airlines operation. Responsible for Daily OperationsMenzies Aviation, IAH April 2012-July 2014 Worked for Menzies Aviation at the Houston Intercontinental Airport as a Senior Passenger Service Agent. Performing customer service for Qatar Airways and Air France/KLM. Responsibilities include but are not limited to;Passenger check- inBoarding, Baggage Assessments and trackingReservations and Customer ServiceArrivals (dealing with immigration and customs) and ticketingRecently completed a training course offered by Qatar Airways on their latest customer management software, “Altea dc” which was introduced on June 26, 2012. Dairy Queen, Houston TX Sep 2007-PresentWorking as SupervisorResponsible for reconciling receiptsMarketingWorldwide Flight Services, IAH Jan2012 – Apr 2012Passenger check- in and boardingWorked as a Bag Room AgentResponsible for Transfer bags From One Terminal To Another. Scanning Bags and Load Them In Cans.News to You Houston, Houston TX Jul 2004 – Aug 2007Worked as a Head Associate (TEAM LEADER)Responsible for Shift opening and closing procedures.Responsible for Employees Breaks, Spot Checks, Inventory Checks, Drop Bags, Change.Manage and Assist Associates Wherever Needed.Walking Stores for Over Look Things.Built Customer Relationship With the Brand.Provide Hospitality And Excellent Customer Service.Skills Certified in Altea CM (Customer Management check in system)Languages: Fluent in English, Urdu, Punjabi.REFERENCES AVAILABLE UPON REQUEST
