TAMER TANNOUS 1511 COUNTRY CLUB BLVD, Sugarland TX, 77478 832-606-3229 tntannous813@gmail.com OBJECTIVE To obtain a career opportunity in a growing industry in which I can utilize my management experience, strong analytical skills, and dynamic communication. PROFESSIONAL EXPERIENCE Studewood Cantine, Houston, TX December 2019 – Present Operational Manager • Manage 50 employees. • Staffing, training, scheduling, and overall employee relations. • Complete operation of a variety of POS systems, specifically for restaurants. • Develop, update, and sale of catering packages offered by the restaurant. • Work logistics for customers with large orders and caterings • Manage inventory, and ordering supplies. • Involved with marketing and advertising aimed at increasing exposure and sales Fajitas A GOGO, Houston, TX August 2014 – December 2019 General Manager • Managed 25 employees. • Staffed, scheduled and assigned daily tasks to maximize productivity.. • Efficiently resolved problems or concerns to the satisfaction of employees and customers. • Created sales forecast and goals to reflect desired productivity targets. • Managed inventory, and ordered supplies. • Conducted monthly meetings to enhance productivity and customer service, and ensure achievement of goals. • Created marketing plans to promote the brand and increase customer awareness. • Managed restaurant and equipment maintenance. Pappasitos Cantina, Sugarland, TX August 2002 – June 2014 Floor Manager/Kitchen Manager • Managed 25 to 50 employees. • Created and implemented employee schedules. • Head of the training department from 2010 – 2014. • Utilized and updated training manual to track progress of new hires and keep steady retention. • Provided weekly, monthly inventory, and purchase supplies for six million dollar establishment. • Conducted monthly meetings with employees and maintaining the retention of the company. • Operated a full service restaurant with sales ranging from 120 to 220 thousand dollars a month. • Managed the To-Go Department that held 20% of the company. • Increased revenues over three years by increasing customer base and satisfaction. • Managed relationships with clients to increase sales. • Encouraged hands on work environment to increase leadership among management team. PROFESSIONAL SKILLS • Language: professional communication skills in English and conversational skills in Arabic. • Software: proficient in Microsoft Office and a variety of POS Systems. • Efficient team leader with strong verbal and written communication skills. • Innovative problem solver who can generate workable solutions and resolve complaints. • Quick learner, well organized, and able to excel under pressure and in fast pace environment. • Experience dealing with top executives, senior management, and professional peers. • Ordering and purchasing various company needs including large equipment. • Training and coaching employees and managers to efficiently operate a restaurant. EDUCATION B.S. Hotel and Restaurant Management, University of Houston, May 2007 General Studies, Wharton County Junior College, September 2002 – May 2004