Tammy Yerger Address: 18535 Iron Lake Dr Houston, TX 77084 (570-765-2260)E-mail: Tammy.yerger@yahoo.com____________________________________________________________________________EDUCATION: B.S. in Business Administration May 2007Messiah University, Mechanicsburg, PASKILLS:Good organizational skills, reliable, hard worker, proactive, personable, firm, takes pride in work, planner, very “hands-on”. Certifications: RAMP certified, Servsafe certified.Computer skills: Delphi, Micros, MMS, Kronos, Microsoft Word, Excel, Outlook and PowerPointEXPERIENCE:Hollywood Casino at Penn National Racecourse, Grantville, PABeverage Manager (March 2021-October 2021)Senior Assistant Beverage Manager (December 2016-October 2020)Beverage Supervisor (September 2013-December 2016)Plan, and execute Hollywood Outdoor Concert Series with Live NationRebuild team and department after Covid-19 shut downReopen and oversee restaurants in the casinoAssisted with opening new satellite casinoRestructuring annual “Re-Bid” process for team member schedulesWorking closely with vendors to bring in new products and promotionsHire and train new supervisors and give yearly reviewsCreated and implemented new training programs for all staffCreate seasonal beverage menusCompleted special projects and assignments in a timely mannerControlled beverage costs through monthly inventory at 20-24%Ensure all safety, security and sanitation standards are metPromote and positive and collaborative work environmentGained extensive knowledge of the Easy-Bar Liquor system to troubleshoot minor problemsWorked closely with developers to develop a new ordering system for guests to directly order drinks from the slot machineAssisted in our property-wide POS upgradeOversee more than 70 team membersWeekly scheduling based on business demands, special events and promotionsCoordinate daily tasks for bar backs, bartenders and cocktail serversReview bi-weekly payroll and time punches to ensure labor productivityResponsible for overseeing multiple bars throughout the casinoWorking with security staff to ensure guests do not become intoxicatedOrder liquor, wine and beer based on business needs and special promotionsTrack monthly beverage inventoryWrite and distribute team member reviewsRecord team members attendance infractionsTrain new supervisors and team membersPromoting team members to practice the company’s “A” service standardsWorking directly with management to restructure the beverage departmentHoliday Inn Harrisburg East, Harrisburg, PARestaurant/ Beverage Manager (June 2012-September 2013)Banquet Captain (August 2008-June 2012)Sales Administrative Assistant (December 2007 – August 2008)Interview and hire all staff for the Restaurant, Sunday Brunch and the BarOversee more than 30 team membersManage bar and order all alcohol and maintain inventoryParticipate in all managerial meetings with staff and clientsScheduling based on volume of business in the hotelOrganize, plan and execute weekly and holiday Sunday brunches, serving up to 1,000 peopleReview daily time punches to ensure labor productivityManage poolside bar and snack shop (seasonal)Expedite and oversee all food in the kitchen areaCreate promotional pieces for the restaurant Handle any guest issues or concernsParticipate in Manager on Duty shifts in the hotelWeekly wine and liquor orderingTrack monthly beverage inventory, to ensure monthly budgets are achievedWork with wine and spirits representatives to offer specials and try new productsCollaborate with beer sales representatives for promotional items for the barCheck Banquet Event Orders for any special wine or liquor ordersOversee more than twenty banquet servers: distributing duties and assigning functionsWorking directly with banquet manager and kitchen staffResponsible for weekly scheduling based on events Liaison between servers and clientsMaintaining cleanliness in back of house and in banquet roomsAccountable for the money, alcohol, requisitions, closing and opening of banquet bars Reading daily banquet event orders for all details regarding functionsChecking for proper room set-up: Tables, Chairs, LinensProducing banquet checks and daily check summaryReviewing daily time-punches.Manage weekly Sunday Brunch and all Holiday BrunchesSales Administrative AssistantConstructing contract agreements between clients and sales managersResponsible for distribution of daily changes to entire staffDemonstrating interpersonal communications skills as a liaison between all hotel clients and their specific needsOrganize weekly events to be distributed to entire hotel staffThoroughly review BEO’s for any last-minute changes/mistakes before hotel distribution Answer phones and sales inquiries
