Tesseract Carsontesseractmcarson@gmail.comLinkedIn.com/in/tesseract-carson-6a9563102760-525-2158 ? Menifee CAA restaurant industry professional with over two decades of experience balancing workplace and corporate objectives with the realities of maintaining a competitive edge for full-service locations. Measurable achievements working with established brands and startups. Proven Project Manager with twenty-three new restaurant openings completed in sought-after markets, including seven kitchen designs. Inclusive leadership style with exceptional verbal and written communication skills; comfortable interacting with all staff and customers. A rare blend of strategic thinking and hands-on execution to drive revenue to the bottom line. Thrives in high-energy environments; professional, honest, and discreet.Issues ResolutionTraining & Coaching Safety ProgramsCustomer RelationshipsVendor Management P&L & BudgetsRecruiting & Hiring Regulatory ComplianceMulti-Unit ManagementManagement ReportingProposals & NegotiationsConstruction Project Management NOTABLE ACHIEVEMENTSTwenty-Three successful restaurant openings.Sales growth from $8M to $62M in five years.SKILLS AND PROFICIENCIESTechnology: Compeat Radar, Aloha Kitchen (KDS) – Toast POS and KDS, DayMark Labels, Jolt, CTUITMethods: Sales and Labor Tracking, Cost of Goods Sold, Inventory Control and Variance, Project Management, Predictive Analysis, Customer Relationship Management, Safety Program Development, Training Development, and Execution Certification: Serve Safe Certified PROFESSIONAL EXPERIENCEBlurred Limes, Los Angeles, CA 2020 – PresentDirector of OperationsInitiate, develop, and implement operations functions. Align policies and procedures with brand goals. Forecast sales and plan budgets. Source, hire, and onboard subject matter experts and staff. Leverage technology to automate and facilitate repetitive support tasks. Promote customer-centric behaviors at all levels to drive repeat business. Develop KPIs that drive recognition for exceptional quality and customer interactions. Enabled brand sustainability by implementing Covid-19 planPuesto, San Diego, CA 2014 – 2020Director of OperationsProvided operations direction and innovation for a privately held restaurant group’s San Diego Locations. Oversaw performance-to-budget activities, analyzed and reported financial results. Ran annual financial forecasting and spearheaded growth initiatives to capture optimal market placement. Negotiated contracts, pricing, and distribution agreements; monitored performance to contract terms. Facilitated inventory and loss prevention programs.Recruited, trained, and advanced the careers of restaurant management and staff. Conducted management reviews. Initiated and implemented training procedures, including on-site capability guidance and video instruction. Established Safety and Sanitation Program and delivered training. Ensured safety policies and procedures were consistently aligned with regulatory and corporate standards; coordinated monthly audits. Built Hazard Analysis and Critical Control Points (HACCP) plan for Reduced Oxygen Packaging (ROP).Sponsored multiple software installations to support efficient and cost-effective operations, special programs, and workflow enablers. Optimized productivity by designing seven brand-aligned concept kitchens and personally overseeing construction for two of them. BJ’s Restaurants, inc., Carlsbad, CA 2012 – 2014Kitchen ManagerAdditional ExperienceSenior Sous Chef, Il Fornaio America Corporation
