Theresa Moody5033 Amhurst Lane Tmoody71@hotmail.comThe Colony, TX 75056 Phone 469-335-4011SKILLS SUMMARY:EXPERIENCE:right128905New Business DevelopmentFinancial ReconciliationsProject ManagementCustomer RelationsSupervisory (Staff 5-250)Operations ManagerQuality Service MgtCustomer ServiceAuditingHR ManagementQuality Service MgtAP / AREvent Planning / TravelVendor RelationsProperty Leasing AssistantContract Negotiations Food & Beverage MgtTraining & DevelopmentBudget & Cost ControlExecutive AdministratorMarketing New BusinessProperty ManagementLeasing Contracts00New Business DevelopmentFinancial ReconciliationsProject ManagementCustomer RelationsSupervisory (Staff 5-250)Operations ManagerQuality Service MgtCustomer ServiceAuditingHR ManagementQuality Service MgtAP / AREvent Planning / TravelVendor RelationsProperty Leasing AssistantContract Negotiations Food & Beverage MgtTraining & DevelopmentBudget & Cost ControlExecutive AdministratorMarketing New BusinessProperty ManagementLeasing ContractsOperations Manager June 2016 – PresentROCKIN S BAR & GRILL – Hidden Cove Frisco, TexasManaged all Inventory Control, Marketing, Vendor Relationships, Maintained all employee HR files, Payroll, Health Code Guidelines, Schedules, and evaluations.Provided Superior Customer Service to all Guests and Staff Members.Followed all Health Department and Texas Alcohol Beverage Commission Rules and Regulations.Empowered Staff with the proper tools to productivity engage our customers in promoting growth.Hosted multiple Events, Caterings, Meetings, Receptions, Raffles, etc.Reduced food costs by 12% by proper ordering, food prep ratios, and portion control.Experience and Proficiently in accounting operations, including budget projections and allocations.Developed outstanding interpersonal skills and the ability to maintain professionalism during high stress situations.Branch Manager March 2014 – June 2018BARIATRIC PSYCH EVALUATIONS – The Colony, TexasCreated Office Procedural Training Manual to encompass all aspects of a fast-based National operation and assisted in Developing New Team Members in office and homebased agents.Assessed and Interpreted Patient Insurance Benefits, and Billing.Maintained tracking of multi-clinic physician/surgeon/therapist data base.Served as liaison for Patients, Surgeons, Insurance Companies, and Office Personnel.Coordinated implementation of New Products and Services. Facilitated New Patient Registrations,Collected, Managed, Audited and Monitored Patients Evaluations and Accounts.Handled All Office Accounts Receivable, Payroll, and Tax Documents.Facilitated New Patient Registrations, Scheduling Data Base for Employees and Patients.Marketing to Surgeons about our services to gain partnerships for patient services. Managed, Audited and Monitored Patient Evaluations and Accounts, with over 500 additional new PatientAccounts per month. Verified Insurance Benefits, collected and posted payments.Branch Manager May 2011 – January 2014AAA TEXAS – Irving, TexasManage all office operations from – Staff of 10-20, Cash Reconciliations, Employee Kronos, and Serialized Inventory Reports, Agent & Office Productivity Reports, Commission Reconciliations, All office set-up, marketing, Daily Deposits, Close-out Reports, Staffing, Cross-Sale Goals, Training & Development, etc.Supervised, Developed, maintained all Client Files and Employee Files Demonstrated new office process and procedures.Served as a liaison for Customers, Members, Employees implementation of New Products and Services.Facilitated Meetings, Events, Incentive Travel both for VIP, Executives and AAA Members.Handled onsite on the job training for employees.Corporate Travel Director January 2007 – March 2011NATIONAL PRODUCT SERVICES – Irving, Texas Facilitated Corporate Travel for National Product Services and its Family of CompaniesMaintained Spreadsheets for reconciling account expenditures, per diem, after hours, and Vendor financial statementsMarketed all Corporate Contracts with Car and Hotel VendorsOrganized Groups, Meeting Services, Event Planning, Interviews, Paratroopers, and Tech SupportSupervised, Developed, Maintained All Client File DatabasesAuditing various reports to maintain accuracy for financial purposes and field supportServe as a liaison between National Product Services, Arta Travel, and various Travel VendorsManaged quality control over reservations and processes to ensure company policies and financial Budgets are being kept EDUCATION:BROOKHAVEN COLLEGEBusiness Management & Law – Associates DegreeMeeting and Event Planning – CertificateTRAVEL EXPERTS INTERNATIONALTravel and Tourism – Certificate*** Excellent references available upon request.
