Thuy-Truc Le

Houston, TX 77083

Experienced customer-services with strong leadership and
relationship-building skills within the Food & Hospitality
Sam Houston State University,
Huntsville, TX
Bachelor of Science in
Criminal Justice

Key Skills
Restaurant Management
Problem Solver
Public Speaking
Customer Services

Certification & License

Food Handler Certificate
(10/2020 – 10/2022)
(10/2020 – 10/2022)
10/2020 – 02/2022
Service Bartender • Hillstone Restaurant Group
• Worked in a fast-paced and high-volume dining establishment
• 4 years of experience with prepare alcohol or non-alcohol beverages for bar
and restaurant patrons
• Implemented drink safety regulations
• Clean glasses and bar utensils
• Mix traditional and creative cocktails
• Restock and replenish bar inventory and supplies
• Assist the main bar in services and cleaning
• Assist expo in running food, restock plates, prepare silverware for restaurant
• Assist server in deliver drinks to appropriate tables, clean and bussed tables

05/2018 – 10/2021
FOH Assistance Manager • Lua Viet Kitchen
• Ensuring the efficient flow of orders from the cashier to the kitchen.
• Organized and implement restaurant Standard of Operation
• Execute quality controls of food and services for efficiency.
• Supervised FOH staff and ensure all works are finished diligently.
• Respond efficiently and accurately to customer’s complaints or requests.
• Organize day’s receipt, close POS system, send daily’s sale reports to
supervisor, and closing.

05/2017 – 05/2019
Server • Ramen Bar Ichi
• Take customer’s order and special request if any
• Deliver foods when the order is finished preparing by the kitchen without
• Executed quality assurance practices to ensure positive customer dining
• Resolved guest complaints quickly and efficiently.
• Listened to, understood and clarified guest concerns and issues.

[Available upon request.]