TIM AVERILLRiverdale, UT| | taverill76@gmail.com | Linkedin.com/in/tim-averill | (208) 353-8783PROFESSIONAL SUMMARYGeneral Manager with extensive experience in the hospitality industry, customer service, food service operations, and financial planning and strategy. Detail-oriented professional who focuses on customer satisfaction while adhering to company standards, policies and protocols to boost sales and profits.AREAS OF EXPERTISEHospitality IndustryCustomer serviceStrategic PlanningProfit and Sales GrowthLeadership & Team BuildingManager & Staff DevelopmentCatering ServicesProcess OptimizationInventory ManagementFood safetyDe-escalationOrganizationRecord keepingBudgetingStandard adherenceACCOMPLISHMENTS?Managed multiple, multi-million-dollar restaurants in franchise.A $150,000 increase in sales 2018-2019 as General Manager.Increased of sales by $100,000 annually since 2018.  Managed to produce revenue in 2020 through pandemic.  Purchase food at an average of 33.5% which is under budgeted 35% for food cost.Cross-trained employees to reduce labor costs 1%-3% each month resulting in total average of 13.4% reduction in almost 3 years. WORK EXPERIENCEGOODWOOD BARBECUE COMPANY – RIVERDALE, UTGeneral Manager September 2018 – PresentReview and forecast budgets and prepare financial and sales projections. Consistently achieve sales and profitability goals. ?Developed morale-boosting environment showcasing “The Goodwood Way” in Company Core Values.Communicate daily with the Area Director on P&L progress and discuss adjustments according to trends. Guide department managers in improved hiring practices, scheduling, and coaching tools to develop strong teams and staff retention. Hold department managers accountable for budget spending in their departments, conserving costs, and accomplishing sales targets. GOODWOOD BARBECUE COMPANY – BOISE, IDAssistant General Manager March 2016 – September 2018Ensured food and beverage quality met and exceeded specifications and consistency according to company standards.Worked alongside, trained, and coached employees to uphold company values. Grew company by building relationships in the community and donating to charities.Created a positive environment for the guest and employee team by adhering to health and safety guidelines and maintaining the cleanliness of the facility and equipment.Promoted to General Manager in September 2018 to manage my own store in Utah.WILLOWCREEK GRILL – EAGLE, IDAssistant General Manager September 2010 – December 2015Renovated and added lounge according to new ownership specifications and restaurant expansion.Recruited bands to create fun and inviting atmosphere.Hired and trained staff, worked alongside employees to build a strong team environment.Inspected bar inventory for accuracy and adjusted ordering to meet the needs of business.GOODWOOD BARBECUE COMPANY – BOISE, IDAssistant General Manager August 2004 – September 2010Reported daily trends and staffing data to the General Manager. Conducted alcohol inventory for maximum profits. Implemented cross training for team members, utilized their skills to streamline restaurant procedures, and cut labor percentages. As Service Manager, oversaw my department, emphasized team building, and worked together as a unit.GOODWOOD BARBECUE COMPANY – BOISE, IDLead Server and Bartender July 2000 – August 2004Greeted and served guests in a timely fashion, handled cash, proficient with POS systems.Responsible for ensuring all takeout orders were correct and took payment.Mixed and served alcoholic drinks for bar clients and restaurant servers.Trained new servers and bartenders on Goodwood standards, bar procedures, drink recipe accuracy, and appropriate pouring techniques.EDUCATION & CERTIFICATIONServsafe Certified | 2021Riverdale, UTBusinessUniversity of Oregon – Eugene, ORINTERESTS?Avid golferOutdoor enthusiast