Thomas Hill6349 Bordeaux Avenue, Dallas, TX 75209 214-697-1808 dfwbigt@earthlink.netMulti-Unit Operations ManagerResourceful and flexible manager with over 20 years’ experience running a wide range of diverse food service operations. I am a business leader with a background in planning, program development and implementation within independent, franchise, and corporate environments. Excels at seeing the big picture, identifying weaknesses and managing initiatives to provide detailed solutions.Areas of ExpertiseProcess Flow Design Workflow Improvement Risk Management Quality Control Regulatory Compliance Team Building Project Management P&L Cost Control Mentoring Leadership DevelopmentProfessional ExperienceGeneral Manager2017 – 2019Wildwood Grill , LLC, Southalake, Texas General Manager of a 150-seat upscale casual dining restauranWe offer full menu / bar service to our everyday diners and private groupsSales of approximately $50, 000 weekly in food and beverage.General Manager2013 – 2016Studio Movie Grill , LLC, Dallas, Texas Opening General Manager of a 200 seat Cinema movie eatery.Direct 7 managers and 250 employees within a 50,000 square foot buildingWe offer full menu / bar service to a maximum of 2000 guests in 14 theatersSales of approximately $150, 000 weekly in food and beverage.General Manager 2011 – 2013Hooters of America, LLC, Dallas, Texas Implemented updated training program to improve customer service practices resulting in 2.5% increase in same unit sales.Mentored management staff for increased productivity and improved morale.Developed a strategic tracking system of food production resulting in a 3% decrease in food cost.Area Manager 2006 -2011Whataburger Restaurants, LLP, Dallas, Texas Developed and implemented training program for managers to improve hiring practices resulting in 40% decrease in staff turnover.Mentored management staff for increased productivity, morale, and promotion rate.Increased area sales by 3 % through innovative hiring and training techniques.Led operations at a Corporate Training Restaurant. Newly hired managers were trained under my direction.General Manager Field Services Manager POS/IT Support Manager 2002-2006Boston Pizza Restaurants, LP, Dallas TexasAs General Manager I led operations at the U.S. Corporate/Franchisee Training Restaurant. All U.S. franchisees and their management teams were trained in all aspects of the “Boston’s†concept.As Field Services Manager I was the primary liaison between franchisees and corporate headquarters. I consulted with franchisees on all aspects of restaurant operations, including sales marketing, safety, quality and human resources. I also performed semi-annual inspections of franchise units to ensure brand integrity.I led Point of Sale computer operations (POS) support for entire U.S. market.General Manager 2000-2002Blue Mesa Grill, Addison, TexasLed the daily operations of a full service restaurant with over 4 million dollars in sales annually.Led the operation of the catering division of this restaurant with an additional 1 million dollars in sales annually. Managing Partner 1999-2000Rascal Bros. Grill, Dallas, TexasOperating partner of a casual dining restaurant.Helped design entire concept from furniture to menu.Regional Manager1990-1999Hooters Restaurants (Texas Wings), Dallas, TexasLed the daily operations of 5 restaurants in Dallas, TexasLed the daily operations of 2 restaurants in Toronto, Ontario, CanadaEducationB. S. • Business Administration (Economics)Auburn University, Auburn AlabamaBusiness and Civic Organizational InvolvementGreater Dallas Restaurant AssociationPast PresidentTexas Restaurant AssociationPast Board MemberCity of Dallas Environmental Health CommissionFormer Commissioner
