8026 atwood hills lane • humble, tx 77338Phone (832) 647-7586 • E-mail wlyles98@yahoo.comwillie lylesProfessional ProfileHighly organized analytical professional with superior goal setting, decision-making, and problem-solving skills. Solid reputation for contributions to record-setting sales figures, territory expansion and new account development. Proven ability to lead sales teams to achieve revenue gains. Offer in-depth understanding of the sales cycle process and remain focused on customer satisfaction throughout all stages. Keeps pace with changes in various industries and evolving needs. Strong ability to identify, develop and sustain a network of people and other resources for tasks. Able to execute strategic initiatives in a methodical approach.Professional ExperienceMarch 2018 – Present Bank of America – Houston, TXRelationship Manager Build lasting client relationships by earning their trust through actively listening to them and understanding their preferences, concerns and goalsManage client relationship while providing financial solutions to both individual clients and small businesses Work directly with consumer and small business clients to understand their needs and unique life priorities and recommend the best products, services and solutions to meet those needsConduct outbound and inbound client engagement Lead/motivate sales team to increase profitability, including running daily sales huddles and discussing growth strategies Work with specialists to review client information and identify needs-based sales opportunitiesDevelop and manage new and previous accountsProvide training, mentoring, and guidance to new associated to help them develop October 2011 – February 2018 Phil & Derek’s Restaurant and Winebar – Houston, TXGeneral Manager Accomplished restaurant human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employeesCommunicated job expectations and monitored, appraised, and reviewed job contributionsPlanned /reviewed compensation actions and enforced policies and proceduresManaged all aspects of food service operations Hired, trained, motivated, supervised, evaluated, scheduled and terminated employeesOversaw inventory control, ordering, food sanitation and quality control of food productsMaintained excellent customer service by stressing “the customer comes first” in all employee meetingsRecognized for outstanding communications skills, both with guests and staffResolved problems quickly and equitably to ensure satisfied customers and employeesDecember 2008 – May 2011 Complete Scouting Services – Houston, TXOwner/National Scout Communicated with coaches, players and parents from across the country simultaneously while meeting the needs of all parties involvedEnsured total customer satisfaction of the product distributed to each universityPromoted and marketed scouting packages to new clientsCreated and managed accounts, databases, invoices, contracts, payments, and product distribution for College Football ProgramsPlanned and implemented new strategies and campaignsMet customers for determination of their needs and requirementsDeveloped and managed new and previous accountsHandled the strategic placement and supervision of regional scouts nationallyEducation2002 – 2005 Texas Southern University Houston, TXMajor: History Additional Skills & CompetenciesMicrosoft WordPowerPointExcelAccessAdobeOutlook
