??Zachary Butts-Anderson, CHIAHouston, Texas 77088 | (832)-359-6037 | zach.andersen96@gmail.comEducationUniversity of Houston, Houston TXMaster of Science, Hospitality ManagementExp: May 2020University of Houston, Houston TXBachelor of Science, Hotel and Restaurant Management with an emphasis in Human Resource ManagementMay 2019Lonestar College, Houston TXAssociates of ArtsDecember 2016ExperienceGuest Services coordinator| Chick-FIl-A | may 2018- presentAnswering phones in on-site officeAssist Office Manager in accounting and human resource functionsPromote all marketing events and liaison to store managementManage guest complaints and concernsProcess immediate and future catering ordersAnswer questions pertaining store hours, pricing, donation requests, events, etc.Assist marketing team as with events as neededRotating Assistant Store Leader | menchies | january 2018- presentAssist store leader with schedulingResponsible for hiring, firing, and onboarding of new employeesAssist with the redesign of store for shipment purposesLiaison between Store Leader and District LeaderEnsure brand quality for Quality AssuranceReduced turnover rate 30% each quarterIncreased sales by 3.5% quarterlyShift leader | menchies | december 2014- january 2018Operate advanced POS SystemSupervise and manage staff throughout shiftsAssist store leader in day to day operationsEnsuring deposits go to the bank dailyInventory managementCash managementSeasonal Employee | James Avery | october 2014- november 2014Operate advanced POS SystemPackage merchandiseRetrieve, Model, & Display Merchandise Maintain a neat workspaceKeep supplies in workspace (cleaning cloths, pencils, pens, bags, etc.)Organizations & ClubsGourmet Night (Human Resources Co Manager) 2019 to 2020National Society of Minorities in Hospitality (Co Membership Chair) 2018 to 2020National Society of Minorities in Hospitality (Community Outreach Chair) 2018 to 2020Eta Sigma Delta (Member) 2018 to PresentClub Managers Association of America (Member) 2017SERVICE Pre-Career Fair Mixer Management Team- 2019Career Fair Volunteer-2018, 2019Houston Food Bank Volunteer-2017 to Present