Zachary Kulkin Customer Service and Retail Specialist With Management and Supervisory Experience PROFILE Organized Customer Service and Retail Specialist with over three years of experience working in fast paced, high pressure environments, speci?cally with using customer service skills to provide customers with a unique and bene?cial purchase experience. Trained and experienced in resolving customer complaints and promoting con?ict resolution. EXPERIENCE Supervisor, Illy Ca?e North America — April 2019 – 2021 •Managed day to day FOH operations •Counted nightly register and sales totals •Managed inventory and ful?lled orders in a timely manner •Responsible for upholding health and safety standards •Assisted with recruiting and interviewing potential candidates •Demonstrated superior con?ict resolution skills EDUCATION La Lumiere, La Porte, Indiana – Highschool Diploma SKILLS First Aid CPR /AED 2019 Computer Literacy Basic Bookkeeping Project Time Line Management Scheduling Retail Customer Service Cashier Skills Supervisor Skills: Motivating and assessing employees 5200 North Lamar Blvd, Unit E202, Austin, TX 78751 (415)-271-5978