ZUBIN P. ELAVIA3 – 7371 Minoru Blvd. RICHMOND, B.C. V6Y 1Z3604- 270-3727 CELL : 604-644-9834EMAIL: znjelavia@shaw.caOBJECTIVE:To gain further experience and acquire a post wherein I can use the knowledge, abilities and potentials that I have delivered to my previous employment. In addition, offering effectiveness in managing guests, staff members and patrons, utilizing strong customer service, leadership, communication, conflict resolutions and mediation skills.JOB DESCRIPTION:Meeting budgets, cost in every category, exceeding targeted sales, achieving total success of 90% and higher in both internal and external audits from Steritec.Controlling food/labor cost; preparing daily/weekly sales, forecast and inventory reports while adhering to company budget; posting invoices; running payroll reports and handling cash and bank deposits on a regular basis.Placing weekly orders for food, beverages, alcohol and non-food items as per par and sales build up requirement.Running LSM program with local businesses/communities in the area by giving good value deals to increase sales targeted over previous year.Preparing schedule of the managers and staff on a weekly basis.Responsible for hiring new staff; providing training/cross training to new and current employees in different job categories.Coaching and counseling provided to staff by ensuring all specifications and procedures followed for prepping, cooking and serving with a minimum wastage on hand.Staff appreciation gets done to boost employee morale with incentive offers.Maintaining a safe and clean environment with staff and customers in mind.Overall supervision of the store and employees always relating to food service sanitation and grooming standards.Responsible for proper cash and credit cards handling of the company funds including staff cash out slips to be balanced on a timely basis.Working with staff to ensure great food and service is provided to guests and quality check as well as table touching is being done.Preparing weekly Service Manager Report of sales and labour which is forwarded to the Business Consultant / District Manager.Assigning regular deep cleaning duties to all employees and follow up is done to ensure the tasks are completed.Performing the walk –thru checklist every shift from the dining area, cook’s line and the back of the house and completing the temperature monitor chart.Preparing for quarterly inspection as scheduled.Assisting with FOH as well as the kitchen as and when needed to ensure fast and efficient service without compromising product quality.Experience:Jan 2019 – Sept 2020: Compass Group – Food Service Director (Multi Unit) Capilano University & Student Housing Residence HallMarch 2013 – December 2018: HMS Host, YVR- F&B Operations ManagerNov. 2010 to Feb 2013: Pizza Hut, Vancouver- General Manager Dec. 2006 to Nov. 2010: White Spot, Vancouver- Service Manager May 2005 – Nov. 2006: Denny’s Restaurant, Vancouver, Restaurant ManagerFeb. 1998 to March 2005: Seven Seas Shipchandlers, Dubai, U.A.E.- Logistics Sept. 1995 to Oct. 1998: Sizzler Restaurant, California, U.S.A.- General ManagerJuly 1990 – Aug. 1995: Denny’s Restaurant, California, U.S.A.- General Manager EDUCATION:Bachelor of Commerce: S.I.W.S., Mumbai, India (Graduated in 1990)Business Administration: El Camino College, California, USA CERTIFICATION:Food Safe Level 1Advance Food Safe Level 2 Health & Safety 201Serving It RightFirst Aid