Dallas, TX
Job Type: Full-time
Years of experience: 5
Career level: Management
Salary: $125k - $145k

The Assistant General Manager helps the General Manager ensure the day-to-day business operations run smoothly. In coordination with the GM, they oversee the hiring, training, development, and performance of the Staff, ordering of supplies, and creation of weekly team schedules. The AGM will ensure new and return business by directing a Culture of Guest focus with positive daily Guest interaction and embody the culture of the restaurant to ensure our brand’s longevity.

The Essential Stuff:

  • Assist in overseeing and managing all areas of the restaurant.
  • Adhere to and improve our Brand’s existing administrative SOPs and company handbook.
  • Hands-on every day with a training mentality
  • Preparation and presentation of reports on productivity, staffing, effectiveness, and success
  • Provide leadership and direction to all team members to ensure efficient operation
  • Optimize profits by controlling food, beverage and labor costs
  • Prepare and present hourly team member reviews Increasing sales by ensuring Guest satisfaction and prompt problem resolution
  • Protect the health and safety of our Guests, Staff, and Management by adherence to Health Codes and Sanitation Guidelines.
  • Responsible for ensuring consistent high-quality food preparation and service.
  • Maintain professional restaurant image, including restaurant cleanliness, proper uniforms, and appearance standards.
  • Ensure positive Guest Experiences through engagement, a clean, well-maintained physical plant, properly established lighting and music volume, and superior, consistent service.
  • Respond to complaints, taking any and all appropriate actions to turn dissatisfied Guests into return Guests.
  • Have a complete understanding of POS systems, reservation systems, and scheduling software.
  • Ensure all systems are in place to promote the Brands’ private dining room sales growth.
  • Ensure that proper security procedures are in place to protect Staff, Guests, and Company assets.
  • Ensure a safe working and Guest environment to reduce the risk of injury and accidents.
  • Manage shifts which include: daily decision-making, scheduling, and planning while upholding standards, product quality, and cleanliness.
  • Participate in detailed, weekly Management meetings to share financial standings, service-related issues, Guest focused information, and growth-directed guidance.

Position Requirements:

  • A college degree is required. Diploma or degree in hospitality/restaurant management is desirable, but not required.
  • 2+ years experience managing a large restaurant staff to accomplish sales and Guest service goals.
  • ServeSafe Certified
  • Alcohol Service permit (for applicable location)
  • Spanish speaking is preferred but not essential
  • A genuine and down-to-earth leader with an outgoing personality
  • Strong leadership and interpersonal skills
  • Pleasant, polite manner and a neat and clean appearance
  • Ability to motivate Staff to work as a team to ensure that food and service meet our standards
  • Must possess good communication skills for dealing with diverse Staff.
  • Demonstrates strong problem-solving skills through ability to diagnose and develop recommended solutions
  • Ability to determine the applicability of experience and qualifications of job applicants.
  • Performs other duties and responsibilities as required or requested.
Posted on Jul 10, 2023
Please contact the recruiter below if you have any questions regarding this position.
Recruiter: Jimmy Salas